Introducing Salesforce Essentials, Bringing the World’s #1 CRM Platform to Every Small Business Trailblazer
Get the small business technology that provides small business essentials to more than 125 million small businesses globally, enabling them to develop personalized connections with customers.
I'm Salesforce Certified—Now What? Develop Your Career Strategy
In our “I'm Salesforce Certified—Now What?” series, we bring you hints and tips from the #SalesforceOhana on what your next steps should be after obtaining your hard-earned Salesforce credential. In our fourth post, 7x certified and self-confessed lover of Salesforce, John Garvens, shares his
9 Ways to Win Customer Loyalty by Going the Extra Mile
According to the dictionary, going the extra mile means “to make more effort than is expected of you.” In business, this principle can’t be just an occasional or an ad-hoc attitude. The relationship of trust that companies strive to create with customers is built one interaction at a time across a
Live-Streaming for Business: How, When, and Why You Should Use It
Live-streaming is one of the best ways to reach your target audience, as well as engage with additional people who only recently discovered your company.
4 Ways AI Will Change the Future of Business
Sultan Mahmood is the Global Financial Services leader of artificial intelligence and robotics at PwC. He also leads the development of PwC UK’s AI solutions and advises clients across many industries on identifying and delivering business results enabled by disruptive technologies such as AI and
Einstein Analytics Integrates Powerful Cloud Analytics with Salesforce CRM
For years, millions of Salesforce users have leveraged out of the box operational reports and dashboards to quickly look up their data, understand performance and communicate results. However, with the amount of customer…
The 5 Biggest Trends Revolutionizing Manufacturing Customer Service
Your cost center just became your most important customer touchpoint. See why in our newest research report, “Revolutionizing Customer Service in Manufacturing.” Today, we're excited to announce the release of our “Revolutionizing Customer Service in Manufacturing” report. The Salesforce Research
5 Key Benefits of Project Management Software
Why work harder when you can work smarter?
10 Business Benefits of Salesforce Lightning
It’s been almost a year since Salesforce launched its biggest innovation yet, Lightning. The milestone marked much more than a facelift for our products. Lightning represents the next generation of Salesforce: A completely…
12 Customer Service Tools That Will Make Your Customers' Lives Easier
More and more organizations are providing customer service tools to encourage consumers to have greater interaction with their brand. In this article, we list 12 useful customer service technologies you can use to empower your customers.