Managing the Customer Trust Crisis: New Research Insights
New data privacy laws in Europe and California — not to mention the resulting flurry of updated privacy policy notifications landing in our inboxes — have put privacy matters in the spotlight. But the circumstances that have precipitated this highlight a worrying trend: customers are concerned
Algorithms, Data, and New Workflows: 3 Concepts Behind AI and Your Future Success
Discover how AI is set to unleash a new wave of deep learning and step-change increase in business productivity. To answer how AI may affect businesses, we can look to several areas for clues: computer programming advances, data quality, and organizational workflows.
Empowering Everyone to Be a Developer: Trends in Low Code, No Code, and Education
The secret to change — at least according to Socrates — is to focus all of your energy not on fighting the old, but on building the new. This sentiment has never been…
3 Steps to Transform Your Business for the Age of the Customer
Today’s customers have markedly higher expectations of companies than ever before, according to Salesforce Research’s new “State of the Connected Customer” study. In the Age of the Customer, technology has empowered customers to…
4 Ways AI Will Change the Future of Business
Sultan Mahmood is the Global Financial Services leader of artificial intelligence and robotics at PwC. He also leads the development of PwC UK’s AI solutions and advises clients across many industries on identifying and delivering business results enabled by disruptive technologies such as AI and
Today’s Immigrant CEOs: Bringing a Global Sensibility to American Business
Stories of successful immigrants abound in American business lore. It’s a phenomenon firmly rooted in our country’s history. Alexander Graham Bell, the Scotland-born inventor and entrepreneur, founded Bell Telephone, which eventually became AT&T,…