Every day, AI is raising the bar for customer experience. And each time a customer interacts with a best-in-class AI, their expectations reset. Not just for that product, but for every brand they touch next. This is about what it takes to be the brand setting the standard in customer relationships, not scrambling to meet it.
There’s a lot of talk about how AI agents will transform order support, making the customer journey more enjoyable and reducing call center costs for businesses. But for many operations and customer service…
By deploying Agentforce across multiple use cases, Kogan.com automated more than half its customer interactions and grew resolution rate from 6% to 67%.
Key Takeaways Customers increasingly expect brands to support back-and-forth conversations, according to 83% of marketers Yet just over half of marketers
