It was the most exciting time of the year — Dreamforce 2025 brought Customer Success to center stage! From October 14–16, Trailblazers from around the world came together to explore the strategies, stories, and innovations shaping the future of Customer Success.
From hands-on learning to AI-powered insights, attendees discovered new ways to unlock customer success excellence and create meaningful impact for their businesses. Whether joining us in San Francisco or virtually on Salesforce+, the global community of Customer Success professionals came together to learn, connect, and grow like never before.
With so much inspiration packed into three incredible days, it was tough to choose where to start. That’s why we highlighted three can’t-miss moments designed to help practitioners make the most of their Dreamforce experience — and they delivered.
As we look ahead, the energy and innovation of Dreamforce continue to inspire what’s next. We can’t wait to see you again at Dreamforce 2026!
Missed it? Catch the replay on Salesforce+
Couldn’t make it to Dreamforce this year? You can still experience the innovation, insights, and inspiration that made it unforgettable. Catch the full replays and highlight sessions now on Salesforce+ and relive the moments that are shaping the future of customer success.
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1. The Customer Success Keynote: Build Your Agentic Enterprise
See how leading organizations are reimagining Customer Success. In this keynote, learn practical ways to drive efficiency, accelerate growth, and strengthen every customer relationship.
- Explore how to build your own Agentic Enterprise using data, AI, and automation
- Meet three Customer Success Award winners showing what’s possible for companies like yours
- Learn from real-world examples of organizations that are reimagining Customer Success and see how you can, too
Missed it? Catch the replay on Salesforce+
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Learn best practices for deploying secure and ethical AI agents.
2. Watch the top Customer Success sessions
This year’s sessions are designed to provide a wealth of learning opportunities and hear first hand how our customers are innovating with Agentforce.
Don’t miss these top three Customer Success Agentforce sessions:
- Getting started with AI: Use cases, data, and what’s first
- Boost your ROI with the Customer Success Score for Premier
- How to identify and prioritize Agentforce use cases
Replay the entire Customer Success catalog on Salesforce+
Dreamforce 2025 reminded us why the Trailblazer community is at the heart of every innovation and success story. From the groundbreaking insights to the connections made, the event left a lasting impact on all who attended. Whether you joined us in person or caught the sessions on Salesforce+, the energy, inspiration, and ideas shared are just the beginning. We can’t wait to bring the community together again at Dreamforce 2026 — and we hope to see you there!
