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3 Ways to Get the Most Out of Salesforce Customer Success at Dreamforce

Dreamforce National Forest filled with attendees exploring Customer Success at Dreamforce.
This Dreamforce Preview is curated just for you, and you don’t want to miss a single moment. [Image credit: Salesforce]

Your guide to the most impactful Customer Success experiences at Dreamforce 2025.

It’s the most exciting time of the year. Dreamforce 2025 is almost here! This October 14–16, Customer Success at Dreamforce takes center stage as we dive into the strategies, stories, and innovations shaping the future of customer experience. From hands-on learning to AI-powered insights, you’ll discover how to unlock new levels of customer success excellence and create meaningful impact for your business. 

Whether you join us in San Francisco or virtually on Salesforce+, you’ll be part of a vibrant community of Trailblazers, ready to learn, connect, and grow together.

With so much to see and do, it can be tough to know where to start. That’s why we’ve narrowed it down to three can’t-miss moments designed to help practitioners get the most out of Dreamforce 2025.

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1. Attend the Customer Success Keynote: Build Your Agentic Enterprise

See how leading organizations are reimagining Customer Success. In this keynote, you’ll learn practical ways to drive efficiency, accelerate growth, and strengthen every customer relationship. 

  • Explore how to build your own Agentic Enterprise using data, AI, and automation
  • Meet three Customer Success Award winners showing what’s possible for companies like yours
  • Learn from real-world examples of organizations that are reimagining Customer Success and see how you can, too.

Special giveaway: Join us in-person for a chance to win an exclusive meet and greet with Oscar & Emmy-nominated Writer, Actor, and Comedian Kumail Nanjiani. 

Add the keynote to your Dreamforce agenda and join us live on Thursday, October 16 at 1:30 PM PST, or stream it on Salesforce+ at 4:20 PM PST.

2. Register for the top Customer Success sessions

This year’s sessions are designed to provide a wealth of learning opportunities and hear first hand how our customers are innovating with Agentforce.

Don’t miss these top three Customer Success Agentforce sessions:

Click here to add them to your Dreamforce Agenda now.

3. Get hands-on, skill up, and earn your certification  

Dreamforce 2025 is your ultimate classroom where inspiration meets action. From immersive bootcamps to hands-on training and certifications, every experience is designed to sharpen your skills and accelerate your career. Read on to learn about the top ways to skill up this year. 

Trailblazer Bootcamp: 3 day path to certification

Dive into three days of immersive, expert-led training to get Salesforce smart, sharpen your expertise, and fast-track your path to certification. Act now and secure a last chance price of $1899. Choose the right track for you: 

  • Data Cloud Developer: Get hands-on with Data Cloud and learn best practices for data ingestion and data modeling. Discover how to enhance customer experiences and support AI initiatives through unified, harmonized data.,
  • Data Cloud Specialist: Learn how to configure Data Cloud and the modeling skills that are required to prepare your data for a successful Data Cloud implementation. Additionally, you’ll get an overview on Agentforce and how it can be used with Salesforce.
  • Agentforce for Service Specialist: Get hands-on customizing agents using flows and connect the agent to a channel. Use the Testing Center to test your agent, explore Agentforce implementation best practices, and learn how Salesforce deployed Agentforce for Service to deliver relevant and personalized responses to customer inquiries.
Learn by doing: hands-on training at dreamforce

Hands-on Training at Dreamforce is your chance to roll up your sleeves and dive right in. Led by Salesforce experts, these interactive sessions give you practical experience to build new skills directly inside a Salesforce org playground—laptops provided. Each 60- or 90-minute session blends guided exercises with hands-on practice, so you walk away with knowledge you can put into action right away. Seats are limited, so be sure to reserve yours today.

  • Get started with Agentforce for Employees: Get hands-on with Agentforce for Employees. Assign topics and actions that provide guidance, activate workflows, and surface knowledge to any employee. 
  • Get Started with Agentforce Service: Get hands-on with Agentforce for Service. Build and connect to a channel, test in Digital Experiences, and link topics, actions, and instructions for business use cases.
  • Get Started with Data Cloud: Get hands-on with Data Cloud. Learn to connect, ingest, harmonize, then unify data to create a single source of truth.

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Certification exams at Dreamforce 

Your Dreamforce 2025 Full Conference Pass comes with an incredible benefit: the chance to take one Salesforce certification exam valued at up to $200, at no additional cost. It’s the perfect opportunity to showcase your expertise, grow your career, and celebrate your skills. Be sure to reserve your spot early in Agenda Builder for the certification exam session that’s right for you.

  • Agentforce for Service Specialist: Learn how to build personalized, intelligent solutions with Agentforce and generative AI to drive customer success and productivity. 
  • Data Cloud Specialist: Learn how to configure Data Cloud and the modeling skills required to prepare your data for a successful Data Cloud implementation.

See the full list of certifications available.

Bonus: Get 1:1 guidance at the Dreamforce Lounges

The Dreamforce Lounges are where you can connect with industry and product experts. Check out Salesforce Customer Success at the Dreamforce Lounge to build your own path to success with 1:1 expert advice at Moscone West. Level 3. Visit us and earn an exclusive mystery pin!

Can’t make it in person? Join us on Salesforce+

You don’t have to be in San Francisco to be a part of the action! You can experience Dreamforce through a free live stream on Salesforce+, and the virtual schedule is full of exclusive content to boost your Customer Success strategies.

Got questions? We’re here to help.

Learn more about Dreamforce 2025 in the FAQ.

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