Recent Stories

Part two of this two-part series explores how to write skills for governed discovery.

Data privacy in marketing is no longer just about compliance. It's is the foundation for building customer trust, powering AI, and scaling campaign performance.

Weeks before Agentforce World Tour Singapore 2026 opened its doors, the Salesforce team was already living it. Demo environments were rebuilt from scratch after a mid-prep product update. Customer scenarios were stress-tested until…

When your team and AI work side by side, your business can build customer experiences that set you apart.

Design authentication and authorization to allow Agentforce agents and Slackbot to connect to external systems outside your Salesforce org.

How Compass Working Capital uses Service Cloud to empower coaches and those they serve.

An opportunity management tool might be the simplest upgrade you make this year.

Why poor service is driving your customers away...and how to fix It.

Think of your OS as your company’s home base — one place to ground your business.

AI agents can produce confident but incorrect answers without the right context. See how certified data, AI Skills, and Tableau MCP improve answer accuracy.