Dividing your customers by a number of metrics – such as size, order frequency, or channel – can help you conquer customer loyalty and higher rings.
WatchBox, an online platform for buying, selling, trading, and marveling over pre-owned luxury watches like Rolex and Patek Philipe, shares how they develop consumer confidence and authenticity in an online vertical plagued by fakes.
Nearly all companies have a digital presence, and many are quite good. But in 2021, good doesn't cut it.
Executive women from Deloitte, FedEx, The Female Quotient, and Salesforce tell us how they got there, how business needs to change for broader inclusivity, and how more women can join their ranks.
In transformative times like these, mindfulness can help balance business priorities with the need to care for yourself and your employees.
What should communications service providers be planning now that businesses and consumers expect more than just phone service and streaming? 5G possibilities like omni-channel touchpoints, experiential perks and services, and an expansive partner ecosystem.
TL;DR: We propose controllable counterfactuals (CoCo) to evaluate dialogue state tracking (DST) models on novel scenarios, which results in significant performance drop of up to 30.8% for state-of-the-art DST models. Using CoCo for…
Epidemiologist, physician, and antiracism activist Dr. Camara Jones shares why the COVID vaccine is 95% effective, and what’s needed to keep distribution equitable and the community informed.
How the Retail Annuities team of a life insurance company with a more than 175-year history is redefining its call center metrics to support new business objectives and improve employee retention and growth.
How do you wrap your arms around a problem as big, complex, and consequential to humanity as climate change? At the center of all the solutions is sustainable technology.
