Recent Stories

Check out our 2018 holiday shopping report with analysis from over 500 million global consumers. Shoppers were ready to buy early, and retailers were ready to meet them across a variety of channels including social, mobile, and email.

Customer experience has become the deciding factor that determines whether or not a customer will do business with a company. Small businesses can capitalize on this new standard by putting customer success at the center of their business. Here are five ways to get started.

Rituals Cosmetics partners with Salesforce to bring an omnichannel shopping experience that prioritizes rituals to their retail stores and to the 2019 NRF Big Show.

Masters of collaboration, Team Quip shows us what the Quiprupt hackathon focuses on and why working together benefits everyone.

Growth is a top priority for many retailers, but is there a proven formula for growth that applies to every ecommerce enterprise? Yes, there is a data-driven approach that all retailers can use. Read the post to learn more.

Hear how VP & CMO Michael Peachey of Asia Pacific Marketing at Salesforce experiments with global marketing tactics to scale programs with international colleagues.

You may be the first person in your company focusing on the need to create or implement ethical AI. If so, I’d like to share some lessons learned that could help you in your work.

On December 19th, 2018, 2 dozen women working on AI ethics in tech companies, non-profits, and industry analysts came together for a day to share their experiences and insights, as well as to brainstorm solutions to big challenging we are facing.

In 2018, Forrester conducted a Total Economic Impact study that analyzed Salesforce customers and their switch to Salesforce Lightning. Get some of the study's key takeaways in our post.

See how Harley-Davidson executive Heather Malenshek is using life and career experiences to grow the next generation of riders in this Salesforce Leading Edge recap.