Representing 19 countries across six continents, the 2026 Architect Ambassador cohort will help architects around the world learn, connect, and grow by bringing Salesforce architecture best practices into local and virtual communities.
There’s a lot of talk about how AI agents will transform order support, making the customer journey more enjoyable and reducing call center costs for businesses. But for many operations and customer service…
Introducing the Salesforce MVP Class of 2026 and our newest Hall of Fame inductees. Learn how they excel in expertise, leadership, and generosity to drive meaningful impact across the Trailblazer community.
Before stepping into her AE role, Katherine Nguyen worked across business development and customer success — each stop deepening her understanding of what customers actually need.
B2B buyers now use an average of ten channels throughout their purchasing journey, according to McKinsey & Company, and they expect to switch between them seamlessly. Disconnected channels lead to messy handoffs between…