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Agent Script enables users to configure topic classification logic, action sequencing and conditional variables.

Without the right architecture, AI voice agents simply rehash the worst parts of legacy IVR chatbots.

Manage your leads with the right tools and strategies so you can move your business forward faster.

Discover the five phases of the Agentforce Development Lifecycle and learn how to build, test, and scale trusted AI agents with Agentforce.

The choice of how to provision Salesforce Data Cloud is a foundational decision that impacts everything from AI readiness to platform features and overall scalability.  Learn how the Data Cloud Provisioning Decision Guide can help.

Learn more about the program designed to help you navigate today’s architectural challenges and build trusted solutions for tomorrow.

More than an update, this marks the ISV business revolution. We detail the platform, development, and monetization tools you need to build what's next.

The AI era has arrived, unlocking a massive wave of growth and competitive advantage for partners. This generational opportunity is defined by a mandate to deliver lightning-fast AI innovation to meet soaring customer…

Documenting important architectural decisions is important, but also time-consuming. See how large language models and an architectural decision record can help.