Losing customers due to complex order fulfillment is a huge problem for telecoms. Here’s how using data to power technology can fix it.

Many nonprofits rely on CRM technology to manage relationships with donors, volunteers, and supporters. Here's how it works.

When designing for AI outputs, recognize the diversity and nuances of how your users speak and write.

Learning about the products people actually need and designing them to be easy to use increases trust and success.

The education industry is navigating global uncertainties and education-specific issues such as the need to improve enrollment and graduation rates, develop new strategies for staff recruitment and retention, and deliver on higher student…

Technology doesn’t distribute supplies in a disaster or ensure everyone has access to fundamental rights—humans do those things. Big or small, nonprofits work alongside individuals, partner organizations, government agencies, healthcare providers, volunteers, and…

It’s easy to see how technology is evolving at an increasingly fast rate. With that evolution comes the need for organizations to have a deep understanding of how the landscape is changing and…

This post was originally published on 7/11/2016 and updated on 8/12/2022.  While the need for a constituent relationship management (CRM) system and an overall CRM vision has become clear, many organizations have struggled…

This post was originally published on 7/29/2019 and updated on 8/11/2022.  Picture this: you’re the executive director of a small but fast-growing arts and culture nonprofit organization. Things are going well! In fact,…

A CRM is customer relationship management technology that helps nonprofits, educational institutions, and businesses manage their relationships with current and prospective constituents, students, and customers. A CRM gives organizations the tools to streamline…