Many nonprofits rely on CRM technology to manage relationships with donors, volunteers, and supporters. Here's how it works.

When designing for AI outputs, recognize the diversity and nuances of how your users speak and write.

Ready to help your teams act on data-driven insights? Redesign where analytics show up in their workflow.

Here are five tips for how to build user interfaces for AI, starting with embracing probability not predictability.

Dialogue and bridging knowledge gaps improve ability to deliver customer success.

Grammar doesn’t matter when you’re working with AI. Lists, guidelines, and sequencing instructions in priority order improve results.

Learning about the products people actually need and designing them to be easy to use increases trust and success.

This post was originally published on 7/11/2016 and updated on 8/12/2022.  While the need for a constituent relationship management (CRM) system and an overall CRM vision has become clear, many organizations have struggled…

This post was originally published on 7/29/2019 and updated on 8/11/2022.  Picture this: you’re the executive director of a small but fast-growing arts and culture nonprofit organization. Things are going well! In fact,…

A CRM is customer relationship management technology that helps nonprofits, educational institutions, and businesses manage their relationships with current and prospective constituents, students, and customers. A CRM gives organizations the tools to streamline…