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Three years ago, the federal government published a report called “The State of Entrepreneurship in Canada,” and while it showed a surge of people launching small businesses at the time, it also indirectly helped explain why customer relationship management (CRM) has become such a vital contributor to their success and survival in 2015.

There’s no question that Canada is producing a slew of startup success stories. Entrepreneurs here have created innovative products and services to revolutionize analytics, wearable computing and the way businesses use video, among many other examples. Yet there’s also no question that Canadian startups and entrepreneurs need to work to cultivate an environment for long-term growth.

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