Don’t lose customers over confusion or questions. Support your customers and prospects while they’re still on your site or in your app with real-time, live chat software.
 
 

Initiate a personalized live chat, based on how a visitor is engaging on your site. And with Snap-ins you can even chat with customers within your app. Even better, multilingual support lets you deliver chat help around the globe.

By connecting each live chat with a complete customer profile for context, agents can move quickly using customer chat sneak peek, keyboard shortcuts, and pre-written messages. Plus, routing chats to the right agents is easy.

Get the most out of your team by coaching agents in real time with private messages. You can also monitor their queues, balance workloads, tap into metrics, and utilize instant messaging sessions. That’s the power of Live Agent.

See firsthand how Salesforce is revolutionizing customer service with a free Service Cloud trial.  You can also join our Success Community to learn from other users, and help your business thrive.

OR CALL 1-800-667-6398