Salesforce Communications CRM is built to connect to complex legacy environments, integrating diverse data sources into a central interface. That way, every customer and employee touchpoint will be consistent, giving every customer a unified brand experience.
Communications CRM tools for CSPs (communications service providers) include sales automation, customer service, marketing, order management, and analytics. Salesforce addresses the complexities of planning and implementing a telecom with its industry-leading Communications Industry Framework.
Contact Salesforce to learn about and explore a communication management system that will help improve the processes at your company.