Energy and Utilities Digital Transformation for Revolutionised Customer Service: Utilities Salesforce Authors August 9, 2021 Find out why digital transformation in the utilities industry is critical to empower employees, create value and elevate the customer journey. Customer Experience Digital Transformation Service Manufacturing High-Value Customer Experiences in the Manufacturing Sector Salesforce UK August 5, 2021 Success is no longer just about products; a customer-centric mindset is key for manufacturers to stay ahead of the competition. Read here. Manufacturing Marketing Service Customer Experience 5 Key Performance Indicators (KPIs) for Customer Service in the UAE Salesforce EMEA July 20, 2021 Decision-makers in the UAE are leading the global field in customer service provision. Read top KPIs for customer service reps in the UAE. Customer Experience Service C-Suite C-Suite KPIs Every Customer-Centric Service Leader in South Africa Should Use Salesforce EMEA July 6, 2021 Learn how customer-centric service leaders in South Africa are prioritising these 3 key performance indicators to keep up with customer needs. Leadership Service C-Suite IT Futureproof Service & Sales with Vonage Contact Centre for Salesforce Salesforce Authors May 13, 2021 Contact centres are here to stay. Learn how to futureproof your service and sales teams with Vonage Contact Centre for Salesforce. Digital Transformation Future of Work IT Reports Top 5 Key Performance Indicators (KPIs) Ranked by 7,000 Service Pros Salesforce EMEA April 15, 2021 From tracking customer satisfaction to measuring customer effort, here are the KPIs helping service organisations benchmark their success. Customer Experience Digital Transformation Service Customer Experience Unifying People & Processes to Deliver Seamless Customer Engagement Rebecca Mackenzie March 24, 2021 Matt Dixon, Chief Research and Innovation Officer, Tethr, explains what customer service excellence means in today’s landscape. Customer Experience Service Trailblazer Story How Data Is Helping Veolia UK Build a Greener World Koser Khan January 19, 2021 We find out how the CIO of Veolia UK is harnessing data to help the company and its customers deliver on their sustainability goals. Digital Transformation IT Service Service Cloud Secret Sauce to Building a Connected Customer-Centric Ecosystem Jude Umeh October 14, 2020 Many companies are undergoing digital transformation challenges, but how should they avoid failed IT programs and business spend? IT Service Service Cloud Digital Transformation Advantages of Cloud Computing: 10 Reasons to Move to the Cloud Salesforce UK October 1, 2020 Better collaboration, flexibility & competitive prices! Read the advantages of cloud computing & SaaS applications for small businesses here. Digital Transformation IT Service
Energy and Utilities Digital Transformation for Revolutionised Customer Service: Utilities Salesforce Authors August 9, 2021 Find out why digital transformation in the utilities industry is critical to empower employees, create value and elevate the customer journey. Customer Experience Digital Transformation Service
Manufacturing High-Value Customer Experiences in the Manufacturing Sector Salesforce UK August 5, 2021 Success is no longer just about products; a customer-centric mindset is key for manufacturers to stay ahead of the competition. Read here. Manufacturing Marketing Service
Customer Experience 5 Key Performance Indicators (KPIs) for Customer Service in the UAE Salesforce EMEA July 20, 2021 Decision-makers in the UAE are leading the global field in customer service provision. Read top KPIs for customer service reps in the UAE. Customer Experience Service C-Suite
C-Suite KPIs Every Customer-Centric Service Leader in South Africa Should Use Salesforce EMEA July 6, 2021 Learn how customer-centric service leaders in South Africa are prioritising these 3 key performance indicators to keep up with customer needs. Leadership Service C-Suite
IT Futureproof Service & Sales with Vonage Contact Centre for Salesforce Salesforce Authors May 13, 2021 Contact centres are here to stay. Learn how to futureproof your service and sales teams with Vonage Contact Centre for Salesforce. Digital Transformation Future of Work IT
Reports Top 5 Key Performance Indicators (KPIs) Ranked by 7,000 Service Pros Salesforce EMEA April 15, 2021 From tracking customer satisfaction to measuring customer effort, here are the KPIs helping service organisations benchmark their success. Customer Experience Digital Transformation Service
Customer Experience Unifying People & Processes to Deliver Seamless Customer Engagement Rebecca Mackenzie March 24, 2021 Matt Dixon, Chief Research and Innovation Officer, Tethr, explains what customer service excellence means in today’s landscape. Customer Experience Service
Trailblazer Story How Data Is Helping Veolia UK Build a Greener World Koser Khan January 19, 2021 We find out how the CIO of Veolia UK is harnessing data to help the company and its customers deliver on their sustainability goals. Digital Transformation IT Service
Service Cloud Secret Sauce to Building a Connected Customer-Centric Ecosystem Jude Umeh October 14, 2020 Many companies are undergoing digital transformation challenges, but how should they avoid failed IT programs and business spend? IT Service Service Cloud
Digital Transformation Advantages of Cloud Computing: 10 Reasons to Move to the Cloud Salesforce UK October 1, 2020 Better collaboration, flexibility & competitive prices! Read the advantages of cloud computing & SaaS applications for small businesses here. Digital Transformation IT Service