Service

Decision-makers in the UAE are leading the global field in customer service provision. Read top KPIs for customer service reps in the UAE.

Learn how customer-centric service leaders in South Africa are prioritising these 3 key performance indicators to keep up with customer needs.

Contact centres are here to stay. Learn how to futureproof your service and sales teams with Vonage Contact Centre for Salesforce.

From tracking customer satisfaction to measuring customer effort, here are the KPIs helping service organisations benchmark their success.

Matt Dixon, Chief Research and Innovation Officer, Tethr, explains what customer service excellence means in today’s landscape.

We find out how the CIO of Veolia UK is harnessing data to help the company and its customers deliver on their sustainability goals.

Many companies are undergoing digital transformation challenges, but how should they avoid failed IT programs and business spend?

Better collaboration, flexibility & competitive prices! Read the advantages of cloud computing & SaaS applications for small businesses here.

Michael Lambert, Analytics Manager at Aegon UK, loves a challenge. Read how he helped launch a new web chat service in just 5 days.

Use these 8 practical tips to optimise your social media management strategy for dealing with negative comments on social media. Read more.