Salesforce delivers Customer Success.
With Salesforce, the world’s best-loved companies empower humans to do more with AI, acting on all their data to find deeper insights, drive automation and create greater customer success. See how.
Customer Success with Agentforce
Customer Story
Agentforce will help Formula 1 speed up service response by 80%.
Learn how F1 is driving fan growth with more personalized service for millions.
Customer Story
The Adecco Group connects 1:1 with each job seeker with Agentforce.
Learn how their agent-first approach will help them build meaningful connections at scale.
Customer Story
Capita scales high-volume recruitment with Gen AI and Agentforce.
Agentforce will help Capita transform high-volume recruiting and launch a new business line.
Stories in the Spotlight.
Customer Story
Finnair’s Finnish hospitality shines with Agentforce's 24/7 support
80% of customer service questions are now resolved by AI agents
Customer Story
bp boosts service agent productivity with Einstein chat summaries.
bp agents swap call transcripts for Einstein chat summaries, saving an estimated 2.5-4K hours.
Customer Story
Santander UK sets up businesses for global success with Salesforce.
Santander UK sets up businesses for global success with Salesforce.
Customer Story
Trading home-grown tech for a platform transforming student experience
SWPS builds a closer relationship with students with a personal touch.
Customer Story
reMarkable makes their mark with agent-first service and IT help.
With Agentforce, reMarkable delivers 24/7 customer service and employee IT support in Slack.
Explore all our customer stories.
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Customer Story
Numatic Iberia supercharges sales
Leading cleaning manufacturer breaks into new markets with smarter sales, better forecasting, and richer insights
Customer Story
Room and Board's Success Story
Learn how Room & Board realized 2,900% return on investment in just one year with Predictive Intelligence. Room & Board uses Marketing Cloud’s Predictive Intelligence to power product recommendations and help create a one-to-one relationship with customer
Customer Story
Stokke enriches retail relationships with Salesforce CRM - Salesforce Europe
Manufacturer improves the reseller experience with online community, elearning app and mobile access to business data
Customer Story
Penneo delivers 93% customer cost savings with Salesforce
Danish tech trailblazer gains 20:20 vision of sales, marketing and service functions
Customer Story
RBC Wealth Management wows new clients with onboarding in 24 minutes.
RBC Wealth Management consolidated 26 systems into one to exceed client and advisor expectations.
Customer Story
Norway Post unifies its business with Salesforce
Nordics logistics company brings together its people, processes, and information to deliver a more customer-centric service
Customer Story
Customer clarity helps Bridgement drive 120% increase in profitability
Single view of the customer helps financial market disruptor streamline access to business funding.
Customer Story
Want to Boost Ecommerce? Learn How Guess is Creating Richer Experiences
Discover how Guess has increased online sales with greater personalisation and digitalisation.
Customer Story
L'Oréal creates unique beauty experiences with a data-driven approach.
Learn how L'Oréal is building the future of beauty from a century of data.
Customer Story
Barclays' Customer Success Story
Barclays Bank simplifies the mortgage application process for thousands of brokers and customers in the UK with pioneering community platform
Customer Story
KLM handles record daily volumes of support cases with Salesforce.
With adaptable and customised features and unbeatable team spirit, KLM reacted quickly to get a 10x spike in customer queries under control.
Customer Story
Breitling puts sustainability in the spotlight with Salesforce
Luxury watchmaker, Breitling, tracks and manages emissions at every touchpoint with Net Zero Cloud.
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