Salesforce delivers Customer Success.
With Salesforce, the world’s best-loved companies empower humans to do more with AI, acting on all their data to find deeper insights, drive automation and create greater customer success. See how.
Customer Success with Agentforce
Customer Story
Finnair’s Finnish hospitality shines with Agentforce's 24/7 support.
80% of customer service questions are now resolved by AI agents.
Customer Story
Boat Bike Tours delivers tailored itineraries at scale with Agentforce
Always-on AI agents handle quotes and booking so staff can focus on personalised service.
Customer Story
reMarkable makes their mark with agent-first service and IT help.
With Agentforce, reMarkable delivers 24/7 customer service and employee IT support in Slack.
Pandora makes every online shopper feel like a gem with Agentforce.
AI agents help customers find the perfect jewellery and get instant answers to their questions.
Customer Story
Agentforce will help Formula 1 speed up service response by 80%.
Learn how F1 is driving fan growth with more personalised service for millions.
Customer Story
Heathrow to ease travel and grow revenue with agent-first experiences.
See how the airport will use AI to personalize experiences for 83 million passengers per year.
Customer Story
The Adecco Group connects 1:1 with each job seeker with Agentforce.
Learn how their agent-first approach will help them build meaningful connections at scale.
Customer Success with Data 360
Customer Story
Absa Group blazes new trails in agent-first banking with Agentforce.
AI-powered personalised support and instant answers help customers make confident decisions.
Customer Story
hipto improves customer conversion rate by 40% with connected data
Unified data and analytics powered by Data Cloud and Tableau help hipto generate four million leads a year with 10% conversion rate.
Customer Story
A new Standard for Customer Experience at Zota with Agentforce
Discover how Zota is transforming customer experience with Agentforce. By automating routine support with AI, Zota empowers its team to focus on complex needs—boosting efficiency, personalisation, and innovation across its Salesforce ecosystem.
Explore all our customer stories.
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Customer Story
Design Within Reach used customer data to turn store visits into luxury experiences.
Design Within Reach teams with Salesforce to streamline shared information, boost sales, and understand its clients better.
Customer Story
Ordering snacks? Kellogg can fill your cart for you, thanks to data.
See how data powers suggested orders and support for Kellogg’s smaller B2B customers.
Customer Story
With a strong network, the Red Cross can quickly gather hundreds of volunteers in a crisis.
Today, like many global organizations, The Red Cross sees the value of becoming social to connect more quickly and effectively than its founders could have ever dreamed possible.
Customer Story
Asana's Success Story
See how Asana uses Desk .com and RelateIQ from Salesforce to offer great customer support, track sales activity, and better leverage customer insights throughout the company.
Customer Story
BetterUp transforms lives and careers with tech from Salesforce.
BetterUp leverages the scalability and flexibility of the Salesforce platform to foster growth.
Customer Story
Bespoke identifies key decision makers by crunching oenophile data.
Bespoke Collection teams with Salesforce to help deepen long-term relationships with customers — with interest-driven content and tailored experiences.
Customer Story
Truevo makes e-commerce entrepreneurship easy with Salesforce
Find out how a multinational fintech company is making e-commerce payments more intuitive.
Customer Story
John Hancock builds a new legacy with digital experiences.
John Hancock, a financial services brand, worked with a program architect from Salesforce Success Cloud to improve digital customer experiences.
Customer Story
Financial Times transitions to a new digital readership.
The Financial Times scoops the competition in the digital age
Customer Story
Numatic Iberia supercharges sales
Leading cleaning manufacturer breaks into new markets with smarter sales, better forecasting, and richer insights
Customer Story
Room and Board's Success Story
Learn how Room & Board realized 2,900% return on investment in just one year with Predictive Intelligence. Room & Board uses Marketing Cloud’s Predictive Intelligence to power product recommendations and help create a one-to-one relationship with customer
Customer Story
Stokke enriches retail relationships with Salesforce CRM - Salesforce Europe
Manufacturer improves the reseller experience with online community, elearning app and mobile access to business data
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