Salesforce delivers Customer Success.
With Salesforce, the world’s best-loved companies empower humans to do more with AI, acting on all their data to find deeper insights, drive automation and create greater customer success. See how.
Customer Success with Agentforce
Customer Story
Finnair’s Finnish hospitality shines with Agentforce's 24/7 support.
80% of customer service questions are now resolved by AI agents.
Customer Story
Boat Bike Tours delivers tailored itineraries at scale with Agentforce
Always-on AI agents handle quotes and booking so staff can focus on personalised service.
Customer Story
reMarkable makes their mark with agent-first service and IT help.
With Agentforce, reMarkable delivers 24/7 customer service and employee IT support in Slack.
Pandora makes every online shopper feel like a gem with Agentforce.
AI agents help customers find the perfect jewellery and get instant answers to their questions.
Customer Story
Agentforce will help Formula 1 speed up service response by 80%.
Learn how F1 is driving fan growth with more personalised service for millions.
Customer Story
Heathrow to ease travel and grow revenue with agent-first experiences.
See how the airport will use AI to personalize experiences for 83 million passengers per year.
Customer Story
The Adecco Group connects 1:1 with each job seeker with Agentforce.
Learn how their agent-first approach will help them build meaningful connections at scale.
Customer Success with Data 360
Customer Story
Absa Group blazes new trails in agent-first banking with Agentforce.
AI-powered personalised support and instant answers help customers make confident decisions.
Customer Story
hipto improves customer conversion rate by 40% with connected data
Unified data and analytics powered by Data Cloud and Tableau help hipto generate four million leads a year with 10% conversion rate.
Customer Story
A new Standard for Customer Experience at Zota with Agentforce
Discover how Zota is transforming customer experience with Agentforce. By automating routine support with AI, Zota empowers its team to focus on complex needs—boosting efficiency, personalisation, and innovation across its Salesforce ecosystem.
Explore all our customer stories.
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Customer Story
École Polytechnique gets closer to applicants throughout the recruitment lifecycle
Learn how this prestigious school captures richer data to create more targeted marketing journeys
Customer Story
General Mills wins the shelf and consumer engagement with data and AI.
General Mills deepens consumer engagement using data on their recipe and philanthropic preferences.
Customer Story
Schneider Electric supercharges its global workforce with data and automation.
For this global leader in energy management and automation, efficient teams are the force behind customer satisfaction.
Customer Story
3iS launches a digital transformation for operational agility and the customer experience
Learn how the team uses data and CRM capabilities to drive effciency, personalize the student experience, and transform services.
Customer Story
Salesforce helps Mio unify its technology, ensuring efficiency and customer satisfaction
See how this rapidly growing company unified its systems and simplified its operations
Customer Story
PayCaptain partners with Salesforce to transform UK payroll industry in just two years
Blue Road Academy is a workforce development partner, dedicated to advancing the careers of newcomers.
Customer Story
More Helpful GE Appliances Service in Every Home
See how GE Appliances closes the gap to customers with connected, proactive service.
Customer Story
Ottobock revolutionises customer relationships in the MedTech industry – and puts people at the heart of everything it does
How Ottobock is modernising the user experience with its “Life Lounge”.
Customer Story
Close Brothers helps more businesses thrive
Discover how the company’s Asset Finance and Leasing division is embracing digitalisation to simplify the lending process for thousands of SMEs.
Customer Story
GoCardless helps more businesses get paid with Salesforce
Recurring payments network boosts bookings and customer experience with smarter sales, richer marketing, and faster onboarding.
Customer Story
LV= provides insurance from the heart with Salesforce
Find out how personalised journeys, digital forms, and online communities help enrich the customer and broker experience
Customer Story
Personalising the customer experience, with Salesforce
Sales Cloud, Marketing Cloud, and Einstein help Bayer’s Consumer Health division to drive ‘data-powered sales’ through highly personalised digital touchpoints.
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