Recent Stories

The claims experience can make or break an insurer’s reputation. Here’s how to resolve claims faster and more cost-effectively.

What are the top priorities and challenges for marketers as they juggle personalisation and customer privacy? How do they find ways to do more with less in a challenging business environment?

New year Resolutions for customer service teams should focus on reducing TATs and improving customer experience through quick, efficient resolution across channels.

What are customer experience metrics? Here’s an infographic with an explainer article that tells you what they are, why they matter, and which customer experience metrics need your attention.

Your customer data is valuable, especially as we move toward a cookie-free future and a possible economic downturn.

With global economic headwinds, learn how tech investments can keep businesses afloat and navigate economic uncertainty successfully with digital transformation.

In a world powered increasingly by AI, the responsible uses of AI have become the need of the hour. Here's a blueprint for developing AI that's ethics-based..

Retailers can secure profit margins amid inflationary pressures by smartly tackling price increases, reorienting supply chain networks, and reworking strategies.

Salesforce Tableau is a data analytics solution and business intelligence platform that helps turn data into relevant insights, enabling your business to grow.

As the world starts travelling again, equip your travel business with the right tools to offer not just affordable travel, but exceptional personalised customer experiences and service.