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How does our Agentforce perform?
Take a look.

We're sharing the weekly performance metrics of our own customer service agent because we believe in full transparency.

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Support Requests Handled by Agentforce
0
Agentforce Resolved Conversations
0
User Abandoned Conversations
0
Agentforce Conversation Handoffs
Data shown above reflects the week of August 17th.
The total number of Agentforce conversations is the sum of Agentforce resolved conversations, user abandoned conversations, and Agentforce conversation handoffs.
Support Requests Handled by Agentforce
The total number of Agentforce sessions initiated by customers
Agentforce Resolved Conversations
Agentforce conversations where Agentforce answered the customer's inquiry
User Abandoned Conversations
Agentforce conversations where the user did not engage with Agentforce after starting the conversation
Agentforce Conversation Handoffs
Agentforce conversations that result in a transfer to a human agent

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