Salesforce delivers Customer Success.
With Salesforce, the world’s best-loved companies empower humans to do more with AI, acting on all their data to find deeper insights, drive automation and create greater customer success. See how.
Customer Success with Agentforce
Customer story
Agentforce will help Formula 1 speed up service response by 80%.
Learn how F1 is driving fan growth with more personalized service for millions.
Customer story
Secret Escapes will deliver fast, 24/7 support with Agentforce.
Autonomous agents will deliver on-demand support for travelers — with a personalized touch.
Customer story
Capita scales high-volume recruitment with Gen AI and Agentforce.
Agentforce will help Capita transform high-volume recruiting and launch a new business line.
Customer Success with Data Cloud
Customer Story
Simplyhealth cuts email response times by up to 90% to transform customer support.
Generative AI creates email replies for FAQs to give agents more time for complex work.
Customer Story
Heathrow to ease travel and grow revenue with agent-first experiences.
See how the airport will use AI to personalise experiences for 83 million passengers every year.
Customer Story
Northern Trains builds stronger relationships with 1M+ passengers
Learn how Northern Trains halves the time to productivity and drives revenue growth with AI and automation.
Customer success with Salesforce Platform
Customer Story
bp boosts service agent productivity with Einstein chat summaries.
bp agents swap call transcripts for Einstein chat summaries, saving an estimated 2.5-4K hours.
Customer Story
Two U.K. police forces transform victim support for 5 million citizens.
Thames Valley Police and Hampshire & Isle of Wight Constabulary personalise digital support.
Explore all our customer stories.
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Customer Story
Northern Trains builds stronger relationships with 1M+ passengers
Learn how Northern Trains halves the time to productivity and drives revenue growth with AI and automation
Customer Story
Simplyhealth cuts email response times by up to 90% to transform customer support.
Generative AI creates email replies for FAQs to give agents more time for complex work.
Customer Story
Team GB increases fan engagement by 46% ahead of Olympic Games
Learn how to make lifelong connections with your audience with personalisation
Customer Story
bp boosts service agent productivity with Einstein chat summaries.
bp agents swap call transcripts for Einstein chat summaries, saving an estimated 2.5-4K hours.
Customer Story
UK charity grants wishes for more critically ill children
Make-a-Wish UK makes magic happen with digital journeys and a volunteer portal
Customer Story
GoHenry Makes Kids Smart With Money
Find out how trailblazing fintech doubled in two years with Salesforce
Customer Story
KLM handles record daily volumes of support cases with Salesforce
With adaptable and customised features and unbeatable team spirit, KLM reacted quickly to get a 10x spike in customer queries under control.
Customer Story
Cognism uses Salesforce to grow by 500% in three years
Find out how a sales contact data business uses Salesforce to help convert 25% of all inbound sales leads
Customer Story
Checkout.com helps more businesses thrive in a digital economy with Salesforce.
Find out how leading global payments provider tripled transaction volume in last three years.
Customer Story
The Brain Tumour Charity transforms donor engagement with Salesforce
By building personalised customer journeys through Salesforce, the charity is reaching new levels of supporter engagement and encouraging greater giving
Customer Story
Motorpoint scales up personalised marketing 300%
Learn how the company uses data and predictive AI to send more relevant, timely communications to customers and prospects.
Customer Story
Veolia UK&I builds a greener future with Salesforce
Discover how this leader in ecological transformation is blazing a trail on the pathway to net zero.
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