Salesforce delivers Customer Success.
With Salesforce, the world’s best-loved companies empower humans to do more with AI, acting on all their data to find deeper insights, drive automation and create greater customer success. See how.
Customer Success with Agentforce
Customer story
Agentforce will help Formula 1 speed up service response by 80%.
Learn how F1 is driving fan growth with more personalized service for millions.
Customer story
Secret Escapes will deliver fast, 24/7 support with Agentforce.
Autonomous agents will deliver on-demand support for travelers — with a personalized touch.
Customer story
Capita scales high-volume recruitment with Gen AI and Agentforce.
Agentforce will help Capita transform high-volume recruiting and launch a new business line.
Customer Success with Data Cloud
Customer Story
Simplyhealth cuts email response times by up to 90% to transform customer support.
Generative AI creates email replies for FAQs to give agents more time for complex work.
Customer Story
Heathrow to ease travel and grow revenue with agent-first experiences.
See how the airport will use AI to personalise experiences for 83 million passengers every year.
Customer Story
Northern Trains builds stronger relationships with 1M+ passengers
Learn how Northern Trains halves the time to productivity and drives revenue growth with AI and automation.
Customer success with Salesforce Platform
Customer Story
bp boosts service agent productivity with Einstein chat summaries.
bp agents swap call transcripts for Einstein chat summaries, saving an estimated 2.5-4K hours.
Customer Story
Two U.K. police forces transform victim support for 5 million citizens.
Thames Valley Police and Hampshire & Isle of Wight Constabulary personalise digital support.
Explore all our customer stories.
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Customer Story
Kubus maximises the value of its marketing spend.
Kubus builds trust and confidence in its data-driven decision making to deliver increased annual growth with Salesforce technology.
Customer Story
From 6 systems to 1: How Cruise drives efficiency and boosts productivity.
Learn how Salesforce experts helped the driverless rideshare company transform in four months.
Customer Story
Salesforce helps Zai drive its international expansion plans
Find out how global payments business Zai leverages Salesforce to choreograph and personalise each customer experience.
Customer Story
LetsGetChecked achieves exponential growth in home healthcare revolution
Find out how world-leading home healthcare business handled +1,500 annual growth with Salesforce.
Customer Story
Headspace Champions Wellbeing and Accelerates Its Growth
Headspace has used Salesforce to help its team navigate change and address increases in demand.
Customer Story
Egress closes more deals faster with Salesforce.
Learn how the cybersecurity company has increased profitability and efficiency with smarter processes and richer customer insights.
Customer Story
Streamlining the UK’s property finance market with Salesforce
LendInvest brings digital disruption to the property finance market with Salesforce.
Customer Story
Boosting sales with Salesforce CRM
Canada Life UK transforms sales cycle with digital processes, better information and greater collaboration
Customer Story
Vodafone Business fires up growth with Salesforce
Smarter processes and richer insights help technology communications company increase sales and satisfaction with B2B customers.
Customer Story
American Express: Still Setting The Standard
Learn how American Express uses the Customer Success Platform to keep the company connected and sharing information. Sales Cloud helps American Express generate complete views of customers. Chatter and Salesforce1 Mobile keep reps informed on the go.
Customer Story
Al Rayan Bank: Cashing In With Salesforce
Customer accounts opened in real time. Balances available in real time. Product enhancements launched in real time. This is Al Rayan Bank’s vision for its customer experience. And, thanks to Salesforce, it’s not just a vision but a reality.
Customer Story
The Co-operative Bank helps more SMEs thrive with Salesforce
Ethical Bank will make business banking easier with smarter and faster digital processes
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