In this webinar we discussed Service AI - Service Cloud's AI product portfolio, including Generative AI. We took a deep dive into Generative AI capabilities and their impact for the contact centre from efficiency gains to hyper-personalised customer experiences.

Together, during this session, we covered:

• Why AI is top of mind?
• Salesforce’s approach to AI
• An intro and overview to Service AI, including Generative AI capabilities
• A demonstration of Service AI's product portfolio
• Customer Stories

Featured speakers:

Andrew Baker,Senior Director, Service Cloud Product Management, Salesforce

Dev Sharma,Lead Solution Engineer, Salesforce

Craig Murray,Regional Vice President, Service Cloud, Salesforce