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The Future of Customer Service with Service AI

In this webinar we discussed Service AI - Service Cloud's AI product portfolio, including Generative AI. We took a deep dive into Generative AI capabilities and their impact for the contact centre from efficiency gains to hyper-personalised customer experiences.

Together, during this session, we covered:

  • Why AI is top of mind?
  • Salesforce’s approach to AI
  • An intro and overview to Service AI, including Generative AI capabilities
  • A demonstration of Service AI's product portfolio
  • Customer Stories


Featured speakers:

Andrew Baker,Senior Director, Service Cloud Product Management, Salesforce

Dev Sharma,Lead Solution Engineer, Salesforce

Craig Murray,Regional Vice President, Service Cloud, Salesforce

 

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