In this webinar we discussed Service AI - Service Cloud's AI product portfolio, including Generative AI. We took a deep dive into Generative AI capabilities and their impact for the contact centre from efficiency gains to hyper-personalised customer experiences.
Together, during this session, we covered:
Featured speakers:
Andrew Baker,Senior Director, Service Cloud Product Management, Salesforce
Dev Sharma,Lead Solution Engineer, Salesforce
Craig Murray,Regional Vice President, Service Cloud, Salesforce