Deploy faster to meet your agency's mission with out-of-the-box case management. Scale digital operations and boost efficiency with self-service and automation. Adapt and build for the future on a flexible, deeply unified platform that integrates AI, data and workflows seamlessly.
Deliver on the mission faster with AI - purpose-built for public service. Leverage Agentforce, our proactive group of AI agents, to summarise, assist and accelerate your teams. Extend pre-built capabilities to improve efficiency with faster review cycles, improved service and reduced cost.
Talent Recruitment Management streamlines hiring with automated workflows, real-time applicant tracking and secure, centralised candidate data. Guide candidates with clear next steps throughout the application journey and offer a mobile-friendly experience with the easy-to-use applicant portal.
Navigate investigations with a unified view of people, entities, relationships and documentation. Enhance accuracy with integrated timelines and comprehensive case overviews and drive evidence-based decisions by capturing documentation and understanding relationships.
Now you can serve constituents faster with a CRM purpose-built for the public sector. With pre-built data models, processes, UI and analytics available on a market leading low code application platform, agencies can do everything faster - from initial implementation through ongoing innovation.
Transform government benefit programmes. Cut costs with automation and help constituents get the right information and services faster with guided digital processes.
Get funding to grantees faster. Guide grantees from start to finish with digital self-service and quickly launch new programmes with pre-built templates
Digitise and speed up licence, permit and inspection. Improve customer experience with self-service portals and reduce paperwork with digital forms.
Navigate complex investigations. Enhance accuracy, reduce resolution time and make evidence-driven decisions with guided flows and secure collaboration.
Improve efficiency by routeing cases based on staff capacity and case type. Unlock data and track programme impact with real-time insights.
Connect to constituents in a whole new way. Anticipate constituent needs and deliver timely, relevant service with a unified view of relevant data.
Help constituents find answers to their questions by setting up a self-service site. For more complex questions or issues, constituents can submit a case with a quick web form.
Reduce paperwork by making even the most complex forms digital with little or no code. Create guided experiences with forms that react and adjust as information is input.
Review resumes faster by automatically helping ensure application completeness. Use Agentforce to give summaries and help recruiters assess candidates more quickly.
Expedite responses to complaints with summarisation and by identifying related complaints. Gain insights through frequent issues to help drive policy and process improvements.
Improve compliance through automated flows. Receive recommendations on code violations, manage enforcement actions and automate regulatory fee calculations to accelerate enforcement.
Connect any data, system or AI model securely and automate tasks and processes wherever they run.
Scale and secure apps on a FedRAMP High-authorised platform.
Slack is a secure space to connect your team, tools and data with the contractors, non-profits and government agencies you work with every day.
Improve outcomes and public trust with data-driven decisions.
Find the right Public Sector Solutions edition for your business needs.
Requires an annual contract. This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information.
From support, expert guidance and resources to our trusted partner ecosystem, we’re here to help you to get more value from Salesforce in the AI era.
See how to transform experience and efficiency of government benefit programmes
See how to get the right funding to the right grantees faster, with automation.
See how to accelerate intake through approvals with a digital-first approach.
Learn how public sector entities can deliver the same level of service that people expect from big brands.
Try Public Sector Solutions for 30 days with sample data. No credit card, no installations.
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Visit the Public Sector Solutions Resource Center for the latest research, industry insights, and product best practices.
Public Sector Solutions is Salesforce's public sector software. It includes out-of-the-box apps that help agencies deploy faster. Plus, flexible low-code/no-code tools help governments customise to fit their needs. Built on a powerful platform, it helps agencies scale and adapt for the future.
Yes. Customers have the flexibility to buy industry products with other Salesforce products, like Sales Cloud or Service Cloud. Talk to your sales rep about what products are right for your organisation.
Customers can choose to run Public Sector Solutions on Salesforce Government Cloud offerings or the Salesforce commercial instance. Salesforce Government Cloud offerings must be purchased separately.
Salesforce products integrate with many outside applications and systems. For systems that don’t have built-in integration, you can use MuleSoft, work with integration partners or use apps on AppExchange. Talk to a sales representative to get an idea of what integration solution will work best for you.
We offer several advisory, adoption and support plans. To learn more, visit Salesforce Customer Success.
Salesforce has many licence types, add-ons and additional products. For an overview, head over to the detailed pricing page. For more assistance, call us at 1-844-807-8829 to discuss exactly what kind of products you’re looking to add and how we can help.
Salesforce has all kinds of add-ons, apps and additional products to help you to stay ahead in your industry. Call us at 1-844-807-8829 to discuss exactly what kind of products you’re looking to add and how we can help.
We know things don’t always go according to plan and we’re here and will try our best to support. Keep in touch to a sales representative at 1-844-807-8829 to discuss options.
You can add products or upgrade at any time, but some products may need to scale together. Keep in touch to our sales department at 1-844-807-8829 to see what works for your business.
Public Sector Solutions SKUs include: Public Sector Foundation - Advanced, Public Sector Einstein 1 for Service, Customer Community, Business Rules Engine, Customer Community for Public Sector, Employee Experience for Public Sector, Public Benefit Assistance, Provider Self Service for Public Sector and CRM Analytics for Public Sector Solutions. To understand which apply to your use case, call us at 1-844-807-8829.
