An image of a customer, products, assets and services surrounded by multiple interaction points, like Suppliers, Specifying Engineer, Contractor, Reseller, Dealer, Service Technician, Manufacturer and Distributor.

Extend the power of Manufacturing Cloud.

Enhance your Manufacturing Cloud capabilities with innovation made for you. Power every experience using a Manufacturing source of truth with the Einstein 1 Platform.

Simplify partner engagement with Experience Cloud for Manufacturing.

Extend Salesforce to your ecosystmen of customers and partners with prebuilt communities tailor-made for the Manufacturing industry.

Get up and running fast with prebuilt templates for your customers and partners. Create a 360-degree view for collaboration and visibility.

Close up of a partner portal highlighting the Claims and Orders.

Extend sales agreement collaboration to channel partners and customers to streamline account management. Empower partners and customers to submit warranty claims via API or portals.

Close up of a partner portal highlighting the Claims and Partner sections, which eases collaborations.

Surface independent demand through the sales agreement and provide attainment insights.

A dashboard showcasing the revenue performance of the revenue programme across geographies.
Close up of a partner portal highlighting the Claims and Orders.
Close up of a partner portal highlighting the Claims and Partner sections, which eases collaborations.
A dashboard showcasing the revenue performance of the revenue programme across geographies.

Take action fast with Manufacturing Intelligence .

With Manufacturing Intelligence, you can surface actionable Manufacturing business insights and bring AI-powered intelligence and insights to day-to-day operations. Tailor analytics and AI experiences to manufacturing industry use cases with prebuilt applications and dashboards.

Compare and contrast performance across accounts to understand your best customers, overall revenue health and gaps in volume and pricing realisation.

A dashboard comparing the overall revenue performance over the year, highlighting profits in dollars and percentages.

Predictive forecasting built for Manufacturing enables businesses to make better decisions about inventory, marketing and pricing. It can be used for demand planning, provide insights by products and track performance versus forecast.

A dashboard showcasing the performance forecast of each of the products.

Get insights and visibility throughout the value chain. Help dealers, distributors and partners with a complete view of all enrolled rebate programmes and see the value of transactions submitted for rebates.

A dashboard showcasing the performance aggregate of a particular programme.
A dashboard comparing the overall revenue performance over the year, highlighting profits in dollars and percentages.
A dashboard showcasing the performance forecast of each of the products.
A dashboard showcasing the performance aggregate of a particular programme.

Connect your Manufacturing data with MuleSoft Anypoint Platform.

Synchronise your front and back office to drive predictable business performance.

Integrate systems and access real-time data anywhere — on-premises, through the cloud or a hybrid of both.

A detailed workflow of process management to help drive predictable business performance.

Simplify complex workflows and increase employee productivity.

Warranty claim approval dashboard with the required fields and elements.

Accelerate your SAP integrations and build a future-proof architecture — all with MuleSoft, a trusted SAP partner.

A list of connectors, highlighting SAP connector for MuleSoft.
A detailed workflow of process management to help drive predictable business performance.
Warranty claim approval dashboard with the required fields and elements.
A list of connectors, highlighting SAP connector for MuleSoft.

Scale incentive programs with Rebate Management.

Build incentive programs at scale and nurture partner relationships with rebate management.

Equip your sales teams more effectively with a holistic view of progress, historical payouts and account activity in the CRM.

A dashboard highlighting the planned business and sales forecast insights of a particular product.

Enable partner managers to easily see what's in market and which partners are driving the most value. Manage partners more effectively.

A dashboard highlighting potential high-performing accounts for a particular rebate programme.

Streamline ship and debit process management for manufacturers and distributors to improve overall collaboration and communication.

A rebate claim page showcasing detailed information about the product.
A dashboard highlighting the planned business and sales forecast insights of a particular product.
A dashboard highlighting potential high-performing accounts for a particular rebate programme.
A rebate claim page showcasing detailed information about the product.

Achieve your AI and data goals with Salesforce CTOs.

Trusted advisors with unmatched Salesforce experience and expertise, by your side.

Learn new skills with free, guided learning on Trailhead.

Related Manufacturing Products FAQs

Manufacturers leverage legacy technologies, including Manufacturing software that manages and shops data related to products, customers, agreements and assets. Manufacturing CRM systems are recommended to create a single source of truth that can be securely accessed by any customer-facing team.

Manufacturing industry CRM software is recommended for manufacturing businesses looking to significantly improve customer relationships, sales, servicing and partner relationships. This can help drive revenue growth and reduce operational costs effectively.

Manufacturers leverage Manufacturing CRM software by unifying many sources of legacy data into a single platform. It empowers sales, service and other teams to access important data that helps them to deliver exceptional customer experiences.

First, determine what you want a Manufacturing CRM to solve. A Manufacturing CRM should include functionality such as customer information, sales agreement and forecasting information, asset information, service lifecycle management, revenue management, embedded analytics and AI and more.