Built on the world's #1 AI CRM, Media Cloud powers the agentic enterprise by using Agentforce to unify your audience and advertiser data, maximising monetisation across every channel. With prebuilt modules and workflows, you can cut operating expenses, boost productivity, and simplify media processes to get a faster ROI.
Media Cloud helps you launch and monetise experiences faster. It simplifies your business processes and connects audience and advertiser data to drive deeper personalisation, making it easier to scale. Built on top of Agentforce Sales and Agentforce Service, Media Cloud gives you the #1 media CRM, customised for your industry.
Unlock the power of an out-of-the-box, customisable and extensible data model for media and entertainment providers, built on the Salesforce platform, to optimise workflows and enhance customer experiences with Agentforce.
Craft dynamic customer interactions without code and deploy to multiple channels and devices within Omnistudio.
Create processes with agile and personalisable automated decisions across media industry workflows with BRE.
Accelerate sales, streamline operations and optimise campaign performance.
Leverage advanced order capture and guided selling capabilities with a catalogue-driven, media-specific CPQ that supports attribute-based pricing and highly complex business rules.
Cut costs and drive efficient growth with the customer-first, distributed Order Management system built directly into your media CRM.
Monetise audiences faster, launch B2C and B2C subscription services and deliver personalised journeys at scale.
Drive engagement and stickiness with personalised subscriber journeys and intelligent recommendations.
Get to know your audience through unified profiles. Personalise offers across any channel with AI. Build lasting relationships that drive business growth.
Activate all your customer data across Salesforce applications. Empower teams to engage customers with relevant insights and contextual data in the flow of work.
Transform how service teams deliver value at every touchpoint — including customer experience, engagement, processes, automation and service operations.
Connect any data, system or AI model securely and automate tasks and processes wherever they run, including in legacy systems.
We got everything right from the first go when working with Professional Services. Before, we used to make some mistakes and we used to spend time refactoring.
Samuel Dall’AgnolIT Director, Grupo Globo, Records
From support, expert guidance and resources to our partners on AppExchange, the Success Ecosystem is here to help you unlock the full power of your full investment.
Try Media Cloud free for 30 days. No credit card, no installations.
Tell us a bit more so the right person can reach out faster.
A media CRM (Customer Relationship Management) system is a specialised software solution designed to meet the unique needs of media and entertainment businesses. It serves as a centralised platform to manage and optimise interactions with clients, advertisers, partners and other stakeholders in the media industry.
Media Cloud is Salesforce's purpose-built product for the media and entertaiment industry. It helps media and entertaiment companies sell advertising and media content smarter, faster and more efficiently by providing everything sales teams need on one integrated platform. It also helps companies to automate processes and manage the entire subscriber journey.
All media and entertainment companies including: publishers, broadcasters, advertising agencies, gaming, sports, studios, retail media, entertainment and more.
A media CRM is important because it helps your company to automate and monetise your business. It helps you to maximise customer lifetime value, lowers costs and accelerates media and entertainment industry innovation.
With Media Cloud, you can improve efficiencies, manage the entire subscriber journey, launch tailored products, packages and promotions faster, repidly grow media revenue and accelerate advertising sales.
