Give your sales teams the power to close deals like never before with Sales Cloud, the world’s #1 CRM solution. Increase productivity, fill pipeline with solid leads, and score more wins without software, hardware, or speed limits.
Enhance your customer support — from call-center software to self-service portals — with Service Cloud. Get more responsive, intuitive, and flexible service solutions that help you anticipate your customers’ needs.
Deliver personalized customer journeys powered by the intelligent marketing platform for email, mobile, social, digital advertising, and DMP. Build 1-to-1 customer journeys with Marketing Cloud, the world’s most powerful digital marketing platform.
Connect any app, data, or device, whether in the cloud or on-premises, in one place: the MuleSoft Anypoint Platform. And bring data from any system, like SAP, Oracle, Workday, and more, directly into Salesforce.
Make more intelligent, data-driven decisions that guide your business forward with Einstein Analytics. Artificial intelligence has simplified the entire analytics workflow, taking you from data to insight to action in minutes.
With Community Cloud, create beautiful, CRM-powered experiences — fast. Use templates to quickly launch pre-built use-case-specific solutions for you customers and partners. Or start with partner-built industry-specific solutions and components.
Create branded, pixel-perfect sites, portals and forums for any audience. Use our drag-and-drop builder to add lightning components, create content, and import data and content from Salesforce or any external source.
Salesforce is much more than just a CRM solution. It brings together all your customer information in a single, integrated platform that enables you to build a customer-centred business from marketing right through to sales, customer service and business analysis. This helps give you more complete understanding of your customers to drive your business’s success. That’s why we call it the Customer Success Platform.
For better customer service, including predictive support, multi-channel case tracking and call centre integration, there’s Service Cloud. You’ll be more responsive to customers, offering flexible and personalised support in a way that makes best use of your agents’ time. Your team can connect with customers across channels, share knowledge internally and track every issue from beginning to end on a single integrated platform. With Salesforce Community Cloud you can even build knowledge bases and self-help customer portals – all in the Salesforce environment.
With Analytics Cloud you can gain business intelligence insights from any dataset and any part of your business, so you can see what's really important to customers and your business. And with the Salesforce1 Platform you can build apps that further enhance the lives of customers, employees and partners.
Because Salesforce is a cloud CRM platform, it’s flexible, scalable and accessible from any online device. Customer information is automatically updated in real time, with every user accessing the same data – no more version control nightmares or out-of-date contact information.
Choosing a cloud-based CRM solution makes sense for your IT infrastructure too. There’s no software to install or maintain; updates are instantly applied without any action from you; and data security, backup and disaster recovery are all taken care of. Adding new products, extending functionality or scaling up your CRM solution is easy too. When your business needs to grow, Salesforce grows with you. So whether you need a customer service solution, marketing automation system or improved businesss intelligence tools, with Salesforce, there's no need for additional hardware or software.