AI-powered customer service boosts customer loyalty and retention.
Increase productivity with a unified AI platform.
Manage support cases, omni-channel customer service, and field service on a single AI customer service platform. With Einstein for Service built-in, you can service customers faster with automated workflows. That means smarter ticketing tools, intelligent knowledge management software, and AI chatbots that drive efficiency, so your helpdesk team has more time to focus on the customer.
Scale support across every touch point.
Transform your contact centre into an omni-channel engagement centre with a solution that supports interactions on any channel. Service Cloud’s end-to-end functionality means you can meet customers at every touch point – whether that’s cloud-based call centre software or a powerful field service app. With AI-powered workflows at every step and a single customer view with all previous interactions, your staff can resolve service incidents faster and keep customers happy.
Connect customer service to the rest of your business.
Make your workflow smarter by connecting your apps to Salesforce.
Integrate your existing productivity tools with our platform and work seamlessly between applications.
Discover over 3,000 apps that extend the power of Salesforce at the Salesforce AppExchange.
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