Man on phone as a satisfied customer

What Is Customer Self-Service?

How help centres, portals and communities deflect more cases while improving the customer experience.

Salesforce mascot Astro standing in a green field, wearing a headset and holding the Service Cloud pink heart logo.

Take the first step with Service Cloud.

Deliver personalised customer service at scale. Bring all of your support needs onto one platform so you can decrease costs while increasing efficiency.

61 %
of customers would rather use self-service channels for simple issues.
54 %
Self-service solves an estimated 54% of customer issues at organisations that use it.
Salesforce mascot Einstein showcasing the title slide of the State of Service report.

Dig into our latest customer service research.

High-performing organisations are using data, AI, and automation to deliver faster, more personalised service. Find out how in the 6th State of Service report.

Unlock the power of self-service

Unlock the power of self-service

Are you providing your customers with an easy, efficient and effective self-service experience? Take this quick online assessment to find out what you’re doing well — and what you need to improve on.