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What Is Voice of the Customer (VoC)?

Get direct insights into customer needs to make data-driven decisions that enhance the customer experience and drive business growth.

Salesforce mascot Einstein showcasing the title slide of the State of Service report.

Dig into our latest customer service research.

High-performing organisations are using data, AI, and automation to deliver faster, more personalised service. Find out how in the 6th State of Service report.

What can you do with feedback management?

Increase customer satisfaction, boost service efficiency and more with customer feedback management tools.