Tap into social, mobile, cloud, and analytics technologies to connect with customers. Salesforce helps marketing managers, sales reps, and service agents build relationships with consumers by engaging them wherever they are, on whatever device.
Build stronger customer connections with mobile apps and tools to manage subscriptions, browse content, update profiles, and more. Plus, Salesforce makes it easy for internal teams to work together, track progress, and give feedback from anywhere.
Today's telecoms customers expect fast, intelligent support: on any platform, in any channel and at any time. That's where Salesforce can help. We're helping the telecoms industry to deliver seamless service, anticipate consumer demands and improve brand loyalty. With Sales Cloud and Service Cloud sharing the same rich customer data, when a customer walks into a retail store your sales team can have their full history available — helping them to recommend the right plan and product based on real data.
The benefits begin even before you make a sale. Sales Cloud from Salesforce makes it easier for telecoms companies and media providers to close deals, helping you to grow faster and be more responsive to shifting market demands. Sales Cloud is a full-featured, cloud-based CRM for telecommunications, offering a detailed overview of sales activity, drill-down detail on specific sales, as well as all the information you need on every customer and product. It joins up different areas of your business with an enterprise social network that makes it easier to work together, and helps you to create insightful reports in just a few clicks with simple drag-and-drop tools.
The media industry is fast-moving, ever-changing and above all unpredictable, and the push for social media integration has brought a new wave of change. Where in the past, media producers pushed out discrete pieces of content for audiences to consume, today’s media landscape sees content flowing in many directions, in different forms, between organisations and individuals across many channels. Even a small company is now capable of generating huge volumes of information that needs to be tracked, processed and analysed.
One thing remains certain - relationships matter, and expectations are high. Social media platforms are always-on digital spaces where consumers demand fast, accurate responses and detailed knowledge from the brands they trust. Using a CRM for customer service helps you to meet the needs of these hyper-connected customers.
With Salesforce Service Cloud, you can deliver a consistent message across all customer service channels – from social media or telephone right through to email and online chat. Salesforce gives agents a complete picture of each customer, with information from sales, customer service, marketing and more, helping to deliver a better customer experience as well as new insights into your business.
See how Service Cloud can help you deliver an amazing multi-channel customer service experience: