The trusted, connected, AI-first platform for healthcare, Health Cloud is built on our deeply unified platform with healthcare-specific data models, workflows, interoperability, and compliance. It connects clinical and non-clinical data to fuel pre-built and configurable AI agents - helping you reduce employee burnout, scale personalised patient engagement and accelerate time to care.
Agentforce augments public health professionals with real-time insights and automated workflows to proactively identify disease outbreaks and expedite investigation and response for faster interventions and healthier communities. Learn more about public health solutions.
Explore the newest enhancements in Health Cloud and see how they drive innovation across the industry.
Shifting attitudes around prior authorisations are a win for patients, providers, and payers. Learn how Salesforce is helping in this remarkable transformation.
Healthcare AI offers the essential building blocks for Payers, Providers, and Public Health agencies to deploy trusted assistive and autonomous agents that are compliant with industry standards and regulations including HIPAA and GDPR.
Agentforce for Healthcare provides pre-built AI skills to streamline healthcare operations, reduce administrative burdens, and improve patient care. It includes skills for patient access and services, and public health, with key features such as benefits verification, disease surveillance, and more.
Unlock AI-powered healthcare engagement by uniting humans and intelligent agents on a trusted, unified platform. Explore our guide to see how Agentforce drives better experiences and operational efficiency through autonomous, intelligent support.
Salesforce Recognised as a Leader in the IDC MarketScape U.S. Healthcare Data Platform for Providers 2024–2025 Vendor Assessment
Salesforce is recognised as a leader in the 2024 Everest Patient and Member Engagement Platforms PEAK Matrix Report.
Automate business processes and rally health teams around a single view of your patients, members and partners with Health Cloud.
Empower contact centre teams to deliver exceptional experiences with Agentforce. Provide agents with real-time EHR data access and AI-powered summaries of critical information —such as medical history, in-network providers, eligibility, benefits, and claims status — to expedite responses, boost productivity and personalise every interaction.
Deliver care at home with automated scheduling, mobile offline assessments and medication management. Leverage Agentforce to suggest services, build quotes and seamlessly share them for patient approval.
Simplify referral management and scheduling with Agentforce. Use trusted AI to automate and prioritise referrals, review and book appointments, manage waitlists, and coordinate complex multi-participant visits to reduce no-shows and improve access.
Engage with empathy for optimal, whole-person care services. Optimise crisis centre operations to promote urgent access to safe, quality mental healthcare, from anywhere. Monitor population health trends and intervene early with disease surveillance and outbreak management.
Orchestrate whole-person care and close gaps faster with flexible care plans. Leverage Agentforce for AI-powered assessment suggestions and auto-filled responses grounded in a complete member 360 view.
Enhance health systems’ collaboration with provider partners, streamlining recruiting, credentialing and contracting. Accelerate payers’ provider recruitment, credentialing, onboarding and referrals, leveraging trusted AI to map out and manage roster files to ensure up to date provider data.
Streamline prior authorisations, appeals, and grievances to lower costs and speed time to care. Simplify prior authorisations and referrals with electronic, automatic approval options. Leverage Agentforce to accelerate verification, submission, intake, and review processes for better compliance and payer-provider collaboration.
Transform small and large group quoting, enrolment, benefits management and renewals to seamlessly convert and retain members. Simplify mid-term adjustments and employee-employer contributions on an end-to-end insurance platform.
Accelerate document intake and processing with AI-powered extraction, classification, and intelligent routing. Leverage batch processing, confidence scores, and automated case creation to reduce manual work and speed time to care.
Seamlessly connect systems to power more personalised, whole-person care. Leverage trusted AI and bidirectional data flow through FHIR APIs and pre-built integrations to simplify workflows and deliver a 360-degree view of every patient.
Gain a holistic view of each patient’s health with clinical and nonclinical factors - medical, demographic, claims, social and behavioural - in one, real-time profile.
Empower teams to engage customers at every touchpoint, with relevant health insights and contextual data in the flow of work.
Integrate data from any system and automate complex tasks to deliver connected customer experiences, faster.
Unlock limitless assistive AI, purpose-built for Health Cloud.
Personalise customer experiences and optimise each campaign with data-first enterprise solutions for any channel and device.
Connect your entire organisation on a single platform that makes sharing vital information easier, faster and more direct.
Scale patient-centric experiences across your organisation, reduce drug costs and improve sales transparency.
Transform patient contact and self-service interactions across every channel to simplify the customer experience.
Salesforce helped us break down barriers and get everyone functioning on a cohesive and unified platform.
Tom MacMillanCIO, EmblemHealth
Salesforce allows for a more patient-centric, whole-person approach, allowing us to have the same level of safe and comfortable interaction with the technology that is seen in any other industry.
Dr Alastair MackinlayMedical Informatics Lead, Barwon Health
From support, expert guidance and resources to our partners on AppExchange, the Success Ecosystem is here to help you unlock the full power of your investment.
Trusted advisors with unmatched Salesforce experience and expertise, by your side.
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Health Cloud is the AI-first platform purpose-built for healthcare that connects clinical and operational data to deliver seamless experiences. It fuels pre-built AI agents that automate tasks and surface actionable intelligence, helping organisations reduce burnout, accelerate time to care, and scale personalised patient engagement.
Yes, Health Cloud is HIPAA compliant. We approach technology with a security-first mindset, ensuring patient and clinical data is secure and compliant with HIPAA, HL7 FHIR, HITRUST, FedRAMP, ASIP Santé, FDA, GDPR, and NHS DCB 0129 standards. Our AI architecture is built to maintain this trust, allowing you to innovate safely.
Customers can also purchase Shield or Government Cloud in addition to Health Cloud to further protect the data.
Health Cloud acts as the engagement, data aggregation, and collaboration layer that extends the value of your EHR. It unifies clinical records with non-clinical data to create a single, actionable patient view. This empowers care teams to collaborate seamlessly across the entire care journey and fuels AI agents to trigger automated workflows- turning static records into proactive, intelligent, personalised care.
Learn more about healthcare interoperability.
While built on the same Salesforce platform, Health Cloud is the only one purpose-built for healthcare with FHIR-aligned data models, HIPAA compliance, healthcare-specific workflows and pre-built AI agents, all out of the box - enabling rapid deployment without extensive customisation.
It delivers 360-degree patient/member/provider views, personalised care plans, referral management, integrated contact centre with EHR data retrieve and send, and intelligent appointment management - capabilities that require significant customisation in Service Cloud- giving you faster time to value, and reduced technical debt and ongoing costs compared to customising Service Cloud for healthcare needs.
Learn more in our Health Cloud vs. Service Cloud datasheet.
Health Cloud leverages AI to remove friction and streamline workflows, bridging the gap between clinical and operational processes, to drive efficiency and better outcomes for patients, businesses and communities.
Learn more about Provider, Payer, and Public Sector Health solutions.
