Analyse and optimise Agentforce from a single, unified tool. With Command Centre, you can easily understand AI agent performance to drive optimal outcomes, ensure accountability and scale with confidence. It's your all-in-one agentic app for providing clear insights and recommendations to get the most from Agentforce.
As Agentforce take on more work, teams need better tools to track performance and improve outcomes. This includes deep observability, live health monitoring, consumption tracking and rich adoption analytics, as well as new capabilities to embed agent signals in the flow of work for line of business users like service leaders. Command Centre is the single app for IT and Business teams to get the complete picture of how agents affect your business.
Easily understand which AI agents are deployed, where they are operating and their current status. Gain the complete picture of your digital labour force across all AI agents deployed in your organisation.
Track critical performance KPIs for all AI agents to quickly identify any issues or areas for improvement. Compare performance across KPIs to ensure your AI agents are effective at their assigned roles and delivering tangible value.
Get more insights from session tracing reports to better understand performance at a per-session level, enabling granular troubleshooting and optimisation.
Analyse every AI agent interaction, drill into specific topics, segment conversations based on intent and sentiment with tags and review each moment in the conversation to identify areas of improvement.
Quickly identify and troubleshoot performance issues with customisable KPIs and detailed Session Tracing Data Model diagnostics. Configure real-time alerts on key metrics, empowering builders to make immediate adjustments to agent configurations as needed.
Leverage an agentic interface for understanding metrics and receiving intelligent recommendations on how to improve AI agent performance.
Clearly monitor the return on investment (ROI) of your AI agents to better understand their tangible contributions to business goals.
View only the AI agents you care about, whether for your role or in your department or view where certain AI agents are deployed like on your website or in Slack.
Agentforce signals seamlessly integrate into team and department specific reporting like Service Cloud and Sales Cloud to help everyone see the impact AI agents have on their teams.
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The Agentforce Command Centre is the single pane of glass to manage, monitor and optimise Agentforce. It provides deep observability tools for understanding what your AI agents are doing, how are they performing, detailed session tracing for individual interactions and helps you refine your Agentforce configuration to keep things performing well.
Command Centre is powered by a unified Agent data model that collects deep information at runtime about each Agentforce interaction. This data is then used to power analytics and reports to see AI agent performance, KPIs and session details.
Agentforce Command Centre helps IT and Business leaders manage their complete suite of Digital Labour - understanding where they are deployed, how they are working and what opportunities for improvement there might be. With Command Centre, teams can have an overview of all of their AI agents and drill deep into every interaction and conversation to understand and improve how Agentforce is helping drive value.
Agent Builder is a tool that simplifies the creation and deployment of AI agents in Agentforce using low-code and AI assist features. Agent Builder is where teams configure the Role, Knowledge, Channels, Guardrails and Actions of their AI agents. Command Centre is where teams can then manage and monitor those agents. Recommendations and insights from Command Centre can be brought back to Agent Builder to improve the configuration of individual AI agents.
