The pressure is on for service. Today’s customers demand fast, consistent, and personalised interactions at every touchpoint, while businesses expect service to contribute more to the bottom line. Discover key insights and the latest customer service trends from the latest State of Service Report to help your organisation rise to the occasion.
It’s probably no surprise that data, generative AI, and automation are trending for customer service in 2024. The fun and the challenge is bringing these trends to life in your service organisation, but these practical tips will help.
Every day, we seem to be inundated with news about AI, from exciting technological advances to concerning cyber-attacks and questions about governance. But how should organisations respond? Reflecting on insights from Salesforce’s recent whitepaper, Dr. Gayan Benedict explains how financial institutions can both manage the risks and seize the opportunities of AI.
Find out which small business tools can help you unlock your business’s potential. Learn how these tools can increase your success and what features to look for.
Generative AI in banking is evolving rapidly, moving beyond assisting basic processes to become an integral part of strategic decision-making, customer interaction, and adhering to compliance regulations.
With so many voices weighing in on AI, who should you listen to? Here are 16 AI influencers worth paying attention to right now, including top voices from Australia, Singapore, and India.
Brands using loyalty programs to drive growth effectively are doing so by embedding them across every part of the customer experience. There’s a growing recognition that long-term customer engagement requires more than just rewards — it demands a strategic, holistic approach that permeates the entire organisation.
World Tour Essentials Melbourne might be over, but your AI CRM journey is only just beginning. Here’s everything you need to know to prepare your sales, service, marketing, commerce and more for the future of AI.
Digital innovation and AI solutions are reshaping financial services. Join the conversation about the future of technology in financial services, from digital lending to risk management to customer engagement.
Despite the ever-growing buzz of use cases, there are three foundations to stay grounded in when perfecting your AI-powered CRM.
