Change management is crucial to the success of any technology implementation. Using a Lightning migration case study example, we explore five key steps....
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The marketing landscape is rapidly changing, and it’s important your sales approach changes with it. Here are 5 ways you can improve your sales process....
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While most businesses have refocused on improving the customer experience, many are still struggling to win over the customer. Here’s three possible reasons why....
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During Dreamforce, I sat down with Rob Begg, Vice President of Product Marketing for Social and Advertising Products, Salesforce, to explore the three key steps to achieve intelligent marketing....
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Using design thinking to transform the customer journey demands new ways of operating, different capabilities and a culture of innovation....
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Businesses are challenged to compete on customer experience, but those customer expectations have changed. Here’s how to surprise and delight, every time....
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