Aug 23, 2017 By Lauren Fried in Marketing , Customer Experience , Customer Journey

The size of your budget shouldn’t determine your success. The quality of the customer journey is the biggest factor.... Read More»

Aug 21, 2017 By Nancy Georges in Retail , Marketing , Customer Experience , Customer Journey , Customer Service

Today’s customer has high expectations when choosing a brand. Learn how to deliver the right experience to meet these needs.... Read More»

Aug 16, 2017 By Dan Bognar in Customer Experience , Customer Journey , Customer Service , Service

Businesses are challenged to compete on customer experience, but those customer expectations have changed. Here’s how to surprise and delight, every time.... Read More»

Jul 21, 2017 By James Johnson in Retail , Customer Experience , Customer Journey

Customers will soon place more orders on their phones than any other device. The smartphone shopper is becoming too powerful to ignore.... Read More»

May 10, 2017 By Salesforce in Customer Experience , Customer Journey , Sales

Customers love to buy. They don’t always like to be ‘sold’. Your negotiation skills are the difference between sealing the deal or killing it.... Read More»

Apr 28, 2017 By Jeremy Smith in Marketing , Customer Journey , Intelligence , Einstein

We have known for quite a while that customer journey mapping is a game changer. Here’s why, and a guide to how easy it can be.... Read More»

Apr 27, 2017 By Mark Cameron in Customer Experience , Customer Service , Customer Journey , Customer Success , Machine Learning , Innovation

The State of Connected Customer report reveals how Digital Assistants and AI will change marketing forever.... Read More»

Dec 09, 2016 By Salesforce in Customer Journey , Customer Service , Mobile

We spoke to more than 7000 consumers and business buyers around the globe to find out what they expect from their experiences with brands big and small.... Read More»

Nov 18, 2016 By Sassoon Grigorian in Innovation , Customer Stories , Customer Success , Customer Journey , Public Sector

Days after unveiling the NSW Future Transport Technology Roadmap, Andrew Constance addressed the Salesforce Government Speaker Series.... Read More»

Sep 28, 2016 By Jeremy Smith in Marketing , Customer Success , Customer Journey

Think you're an effective marketer? If you aren’t using artificial intelligence to create personalised journeys in your marketing, you’re not. Here’s why.... Read More»