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Customer-Centricity Is Critical to Australia’s Future as a Renewable Energy Superpower

Net-zero targets and the imperative for accelerated decarbonisation requires that the full potential of customer (demand-side) participation is harnessed to ensure a sustainable energy system. The transition is happening but, to be successful, energy companies must build trust with the emerging energy prosumer, and ensure community social licence. Drawing on insights from AGL, Telstra Energy, and EnergyLab — Australia's largest climate tech startup accelerator — our own Industry Director of Energy & Utilities, Joe Delaney, explains why.

How BizCover Services 200,000 Small Business Customers With Smart Business Automation

It is no small task to scale a customer service team to handle 200,000 complex customers, across multiple jurisdictions. With a team of just 20 people it seems near impossible — but as BizCover have proved it can be done. Brad Hoyle, Operational Excellence Manager at BizCover shares how the team tailored their use of Salesforce from manual case management into transformative highly automated business systems.

Great Minds of Service: 5 Stand-out Stats and How to Use Them in Your Own Organisation

Our ‘Great Minds of Service’ webinar series is underway, and we’ve already heard crucial insights and advice from experts and Trailblazers. In this blog, we’ll deconstruct some of the most compelling numbers we’ve heard so far and look at how you can take similar approaches to transforming customer experience in your business.

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