Evaluation tools for agents are still an emerging technology, but there are plenty of ways to assess your agent’s performance today.
There's not enough manpower or hours in the day, to follow up on the thousands of sales prospects coming onto our radar every day. Agentforce changed the game.
Success with Agentforce requires the right people, data, and strategy. Our customer success experts share their tips to help you get started.
Agentforce empowers employees to work in a different way with their clients, augmenting the service humans provide to drive customer success.
Predictive and generative AI are part of the daily reality for most sales teams, increasing productivity and empowering sellers to do their best work. The future? Autonomous agents.
What's the secret to leading a stellar service organisation? According to our latest customer service statistics, it all comes down to AI, automation, and data integration.
Our latest research reveals the top customer service trends as leaders shift their focus from cost-cutting to revenue generation.
Uplevel your self-service customer support with these simple tweaks.
The best way to make sure your AI implementation is strategic and effective is to have clear business goals, and to ask the right questions.
Here are five industry-specific examples of how an AI copilot can make your work life easier.
