Geoffrey Moore: Three innovative paths to recovery
COVID-19 forced most companies into a state of course correction and innovation in order to stay afloat.
How to Map Your Business’s Path to the Next Normal
Peter Schwartz, Salesforce Chief Futurist, has been speaking with ANZ business leaders about what we can all expect as we move through and beyond this pandemic, and how they can make the best decisions at each stage. Here, Peter shares with us his three-stage map to ‘the next normal’.
Why Companies Should Consider A Chief Health Officer
Dr David Agus is Professor of Medicine and Biomedical Engineering; Director, Lawrence J Ellison Institute for Transformative Medicine of USC; and Director, USC Center for Applied Molecular Medicine at University of Southern California. Here, he discusses why he thinks the new role of Chief Health Officer will be critical for companies and what that role will entail.
In Crisis, These CIOs Are Keeping Teams and Customers Connected
As office workers switch to remote work en masse, CIOs are doing the heavy lifting to improve employee and customer experience. Di Terry, VP Australia Solution Engineering at Salesforce, shares what we can learn from the CIOs who are proving very good at it.
Infographic: 8 tips from SMB leaders who understand change
Running a small or medium business is the dream of many Australians and New Zealanders.
How Can an App Support Your Workforce and Business Continuity?
Over the past month, business practices have changed around the world. Routines are no longer the same, and we’re figuring out where to focus and how to pivot based on changing data and operational considerations.
Leadership and Creativity: Soledad O’Brien and Sheryl Crow
Our CMO Stephanie Buscemi recently caught up with Soledad O’Brien and Sheryl Crow to talk about leadership and creativity in isolation and crisis. Here are the highlights.
3 ways to streamline service in just one day
Self-service is a powerful tool for customers during a time of crisis. To ensure your self-service channels make the biggest impact, here’s what you can do quickly.
5 ways to make commerce site updates faster
Crisis drives rapid change. Across industries, we’re grappling with a communication challenge in real time.
Shifting to a virtual customer service contact centre is not a one-step process
Almost every organisation in the world is facing unprecedented challenges because of COVID-19 and the impact on their workforce and operations. Many office-based contact centres with existing service teams are now closing or are already closed, and they may remain closed for several months to come.
