Here’s What New Customer Service Trends Look Like On The Ground
A talk with two Trailblazers reveals the massive changes underway in customer experience and service – and how your business can benefit.
Proven strategies to prepare your SMB for growth
More than two in five SMBs say maintaining financial growth is one of the top three hurdles to business growth and nearly half expect COVID to modify the way they operate in the long term. Here, two Trailblazers, Nick Holden, Founder and Director of ModularWalls, and Christopher Tsiknas, Marketing and Partnerships Specialist at Lawpath, share their business 2020 growth stories. Discover how they maneuvered hurdles and modified for success.
Want to Win at Data-Driven CX? Trust and Transparency Are Key
Data and trust are key currencies for business today. Increasingly, the most successful businesses are those that harness both together.
SMB INSIGHTS: Customer engagement, technology and the future
For Salesforce’s fourth edition of the Small & Medium Business Trends report, we spoke with more than 2,000 SMB leaders and owners across the globe to gain insights on their experiences navigating the…
The future of government
New research from Intermedium discusses the seven key drivers of digitisation and transformation across the public service.
Why Digital Transformation Is More Than a Buzzword
For some business leaders, the term ‘digital transformation’ may be bordering on becoming buzzwords.
How Community Vision Transformed Customer Engagement for Life-Changing Outcomes
Community Vision is a not-for-profit providing aged care and services to people living with a disability or dementia, as well as family day care. Its core value is to support people to live their lives their way and to nurture more connected communities.
5 SMB Trailblazers Share How They Are Preparing for Future Growth
Small businesses around Australia have already faced massive changes in the wake of COVID-19. As many places are emerging from lockdowns, now is the perfect time to take stock of what these changes…
Service Pros Reveal a Changed Industry and 4 Major Priorities
The latest edition of the State of Service report captures a year of pivotal change for customer service. But its findings also signal the priorities of service leaders who are building a brighter 2021.
Infographic: How sales reps are staying at the top of their game
When COVID-19 hit, the sales landscape changed overnight. While some of these changes felt like they might be temporary, as restrictions ease in some places and tighten in others, it’s becoming clear that selling is likely changed forever.