Gross profit margin (GPM) is a key financial metric that measures a company’s profitability. It represents the percentage of net revenue made that exceeds the cost of goods sold (COGS). GPM provides valuable…
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Brands using loyalty programs to drive growth effectively are doing so by embedding them across every part of the customer experience. There’s a growing recognition that long-term customer engagement requires more than just rewards — it demands a strategic, holistic approach that permeates the entire organisation.