Frequently Asked Questions (FAQ)

These are the questions we hear a lot, and you’ll find the answers below. But if you have others, please don't hesitate to contact us — we're here to help.
Salesforce has all kinds of add-ons, apps, and additional products to help your company stay ahead in your industry. Call us at 1800 667 638 (AU) to discuss exactly what kind of products you’re looking to add and how we can help.
We know things don’t always go according to plan, and we’re here and will try our best to support. Reach out to a sales representative at 1800 667 638 (AU) to discuss options.
In many cases, Salesforce products integrate directly with many outside applications and systems to help you connect your data. For those that don’t have built-in integration, like on-premises data sources, you can purchase licenses of MuleSoft, work with our integration partners, or use apps on AppExchange.

Talk to a sales representative to get an idea of what integration solution works best with the Salesforce products you use.
We offer several advisory, adoption, and support plans to our customers. To learn more, visit Success Cloud.
You can purchase licenses of Salesforce Essentials with a monthly or annual contract. To get started, sign up and purchase Salesforce Essentials directly from a free trial. All other subscriptions are generally paid annually in advance.
Most Salesforce products use annual contracts, but Salesforce subscription terms vary, like Salesforce Essentials which offers monthly or even multiyear payment options. Chat with a sales representative to discuss payment and billing options for your products.
You can add products or upgrade at any time, but some products may need to scale together. Reach out to our sales department at 1800 667 638 (AU) to see what works for your business.
Simply fill out the free trial form, and your free trial will open inside the same window. From there, you can import data in minutes and take a look at everything we can do for your business. Trial subscriptions cannot be used in a production capacity and must be used only for non-production purposes.

Whenever you’re ready to buy, hit “Subscribe Now” from within your trial to purchase licenses. When your trial expires, you will be prompted to buy or give us a call for more info.
Our entire business is built on trust and security; over 150,000 businesses trust Salesforce to keep their data safe in the cloud. We work everyday to make our platform safer, more secure, and more transparent.

Visit our trust.salesforce.com to get a real-time view of platform performance and security, as well as our compliance certifications and security documentation.

Questions? We’ll put you on the right path.

Ask about Salesforce products, pricing, implementation, or anything else. Our knowledgeable reps are standing by, ready to help. Or check out our Pricing and Packaging Guide to learn more.