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Sydney (Wednesday, 18 October)

The Digital Café Series is all about taking your business to the next level. Join industry peers and let visionary thought leaders and customer speakers take you on a journey to connect with your customers in a whole new way.

Joining us will be Belinda Johnson, Principal Business Consultant from Salesforce Marketing Cloud. In this session, Belinda will share her insights on how artificial intelligence can help marketers to better engage with their customers in every stage of their journeys.

Belinda Johnson
Principal Business Consultant | Salesforce Marketing Cloud

Belinda is an accomplished senior marketing professional with 20 years international experience in delivering integrated marketing strategies in the entertainment, retail, hospitality and tourism industries, across brands such as Hoyts, 20th Century Fox and Tourism New Zealand.

With a specialty in digital marketing, Belinda now works as part of a Salesforce strategic consultancy group who work with companies across all business verticals to unlock the moments of value that exist throughout their journey with their customers. By understanding every customer interaction, the team delivers repeatable and scalable customer solutions that drive business objectives, and help to achieve long lasting connections with their customers.

Alex Cheek
Strategic Innovation Director | Salesforce

Alex hails from the Atlanta, GA, but now calls Australia home. He has worked as a strategist and experience designer for the last 9 years, both in consulting and internally as a Design Principal in AMP. Alex is passionate about the power of empathy and thoughtful design to improve the world. When he's not designing, he is probably cycling, bushwalking or taking pictures. Now as Strategic Innovation Director at Salesforce, Alex works with customers to create new and better experiences for their customers.

Session Overview

Artificial Intelligence is truly everywhere - whether it’s Spotify using machine learning to give us a better playlist, or Apple using natural language processing to make Siri everyone’s assistant. Without even realising, AI has made customers expect faster, smarter, more personalised engagement with brands.

But delivering on these expectations is challenging. With more channels to monitor, more sources to manage and more data to make sense, how can marketers deliver the experience their customers demand?

In this Digital Cafe session, Belinda Johnson, Principal Business Consultant from Salesforce Marketing Cloud, will explore how marketers can embark on an AI enabled journey to build smarter customer engagements without consuming huge budget and resource.


  • 8:00am - 8:30am Registration, Breakfast & Networking


  • 8:30am - 9:15am Welcome to the World of Intelligence: A Smarter Customer Journey with Salesforce Einstein


  • 9:15am - 9:45am Q&A & Networking


Wednesday, 18 October 2017
Establishment Ballroom, 252 George St, Sydney
What matters most to your customers?
Register now to find out.
Sydney (Wednesday, 18 October)