Create personalised health experiences for patients and empower health teams to deliver more effective care services with intelligent health solutions for public entities powered by Agentforce.
Engage patients in real-time with empathy and urgency when you provide optimal, whole-person care services with Agentforce.
Replace manual processes in pre-encounter admin and clinical processes with intelligent appointment and waitlist management, powered by Agentforce. Reduce no shows in eReferrals and decrease waitlist by enabling patients and service representatives to seamelessly review, book, or cancel appointments.
Better understand each patient’s health with clinical and social data from external systems integrated into one holistic profile.
Automatically match patients with the right providers based on their symptoms, location, and preferences. Deliver urgent access to safe, quality healthcare at home with virtual caregiver video appointments and digital medication management.
Use segmented patient data to craft personalised journeys tailored to each patient’s preferences. Deliver relevant content across the right channels, boosting engagement and improving patient retention, while making it easier to track and measure the effectiveness of your campaigns.
Deliver employee-centric experiences that maximise recruitment and retention of the workforce.
Provide dynamic hiring and onboarding experiences with task and process automation that streamline processes for sourcing, recruiting, and education.
Coordinate care between health and care teams faster with Slack, a secure digital workspace that is conversational, connected, and personalised.
Unlock and activate critical health data across various systems with industry-compliant FHIR APIs, clinical data models, and pre-packaged apps for healthcare.
Accelerate clinical trials and medical device R&D with unified research information, record validation, automated audit trails, and publication management.
Make timely and data-driven decisions for effective population health management.
Achieve faster time-to-response with comprehensive disease surveillance dashboards, enriched by public health data and intelligent transformations of lab reports into cases.
Deploy resources faster — and empower public health inspectors to identify and eliminate hazards in the community — from a centralised mobile-friendly platform.
Consolidate and optimise prevention screening services with shared registry information, health screening dashboards, and immunisation management from scheduling to administration.
Keep individuals engaged and informed with personalised outreach campaigns. Automate notifications for updates on public health guidelines, illness tracking questionnaires, or opportunities to participate in health programs.
Deliver engaging self-service employee experiences that maximise efficient recruitment, retention, and upskilling of the workforce.
Make informed decisions that meet future demands from a centralised command centre with insights into health practitioner credentialing and health facility license management.
Remove barriers to flexible staff resourcing and allow a qualified individuals to fill vacancies faster with a workforce exchange hub that combines staff passports, systems access, eRostering, and staff bank tools.
Seamlessly manage and track government grants for health organisations from application to closeout, empowering healthcare organisations to secure critical funding that drive impactful community initiatives.
Unlock limitless assistive AI, purpose-built for Health Cloud
Serve the people faster with case management designed for government.
Empower teams to engage customers at every touchpoint, with relevant health insights and contextual data in the flow of work.
Integrate data from any system and automate complex tasks to deliver connected customer experiences, faster.
Improve outcomes and public trust with data-driven decisions.
Personalise customer experiences and optimise each campaign with data-first enterprise solutions for any channel and device.
Connect your entire organisation on a single platform that makes sharing vital information easier, faster, and more direct.
Try Health Cloud free for 30 days. No credit card. No installations.
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Learn how Salesforce empowers healthier connections.
Health Cloud is a healthcare CRM for public health and human service hospitals, clinics, and providers that connects the care experience on one platform. It offers a comprehensive view of patients, informs expert responses, and tailors interventions by combining clinical and non-clinical data.
An integrated healthcare platform solves many issues by unifying data across various systems to provide a single view of an individual patient. This allows care teams to see health records, social determinants of health, and communication preferences in one place and easily coordinate care.
AI agents in healthcare are intelligent systems — designed to function in care environments — that interact across systems to interpret healthcare information, make decisions, and take action to meet a defined healthcare goal. Some manage patient intake or triage, others support behind-the-scenes operations like claims processing or data coordination.
Organisations report faster diagnoses, lower operational costs, fewer errors, and more consistent patient engagement, especially when agents are integrated across platforms and teams.
Agentforce for Healthcare helps care teams, clinicians, and service representatives with AI-driven automation, bringing them together on a unified platform. It easily integrates with healthcare systems and connects unstructured and structured health data across multiple sources for comprehensive patient and member insights. Agentforce empowers healthcare organisations to get answers to patients faster, cut down on delays, and allows care teams to focus more on providing care and less on administrative coordination.
When choosing the right healthcare software, prioritise a future-proof platform that is trusted, scalable, and readily supports international expansion enabling future growth. Look for a solution architected for flexibility with all the purpose-built tools you need to deliver innovation quickly.
Salesforce provides a platform that enables government health agencies and public entities to protect patients, streamline operations, and promote health equity. With 360-views of the population and real-time data-driven insights, we help public entities engage their health patients from anywhere.
Absolutely. Trust is at the core of all we do. For additional security, compliance, and governance, we offer Salesforce Shield, a premium in-built integrated services set into our platform and Government Cloud Plus, our compliance environment. This acts as a data centre, meeting stringent compliances like DoD IL4, FedRAMP, etc.
