Life Sciences Cloud for Customer Engagement
Reimagine commercial engagement on an agent-first, future-proof, purpose-built platform with industry expertise.
Leading companies are choosing Life Sciences Cloud to become agentic enterprises and drive commercial excellence.
Connect research to remedy through effective healthcare collaboration.
Unified Experience for Operational Excellence
- Elevate Operational Efficiency: Break down silos and drive connections across internal and external stakeholders from patients and HCPs to medical, clinical, and commercial teams with a 360-degree stakeholder view on a single, unified Platform. Enable data-driven decisions across teams to bring therapies to market, faster.
- Experience a Consumer-Grade Interface: Effortlessly navigate and find details across accounts, products, and territories with smart search capabilities. Leverage actionable insights natively in the application, brought in from across data sources like EHRs, CRM, prescription histories, and more.
- Minimise Setup, Maximise Impact: Spend more time on strategy and less on setup with a no-code solution tailored for life sciences personas - including Primary and Specialty Reps, Nurse Ambassadors, Key Account Managers (KAMs), Field Reimbursement Managers (FRMs), and Medical Science Liaisons (MSLs). Leverage a robust network of dedicated partners, Professional Services, and Customer Success teams to accelerate agent-first deployment.
Future-ready from the Ground Up
- Unlock Mobile Productivity: Empower commercial, medical, and field teams with an offline mobile experience that lets them plan, streamline, and prepare for high-impact stakeholder engagements anytime, anywhere on an agent-first platform.
- Leverage Digital Labour with Industry Expertise: Accelerate effective engagements with providers, payers, and patients with contextual profile insights, next best customer recommendations, and post-call summaries powered by Agentforce, embedded in the flow of work.
- Reinforce Compliance: Keep up with industry-specific regulatory guidelines and standards with compliance supported by AI-monitoring, a secure Trust Layer, and zero-copy integrations. Save time with built-in GxP validation to help ensure full regulatory adherence throughout the process.
Flexible for Every Organisation's Unique Needs
- Activate High-value Data: Bring rich industry data natively into the application via Data 360 from partners like H1, Viz.ai, and IQVIA to unlock precise insights and tailored recommendations. Target and connect with HCPs,and Key Opinion Leaders (KOLs) based on unified data and insights from omnichannel interactions and current interests.
- Get Actionable Insights: Transform engagement and drive treatment uptake with intelligent Tableau dashboards, podcast-style reports to listen on-the-go, and granular account insights to uncover performance and care gaps and prioritise key customers.
- Utilise Robust Data Models: Enable true digital transformation with enterprise-wide, industry-specific data models built for life sciences which are flexible, scalable, and ready to support your journey from clinical to commercial.
Innovating the agentic operating system for life sciences 3x/year
| GA Now | February ‘26 - June ‘26 | October ‘26 and Beyond |
|---|---|---|
| Key Account Management Territory Management Engagement Planning and Execution Omnichannel Intelligent Content and Closed Loop Marketing (CLM) Offline-enabled iPad App Sample Management Medical Inquiry Management Remote/Virtual Engagement Agentforce Conversation and Account Summarisation Next Best Customer Tableau Next Dashboards and Insights GxP Validation Data Connectors (Viz.ai, H1, OneKey) |
Stories - Podcast-style Reports Enhanced Engagement Insights Quick Visit Navigation Smart Content Search EPPV and MID Compliance Field Events Visit Expenses: Concur Integration And much more! |
Events Management (October 2026) Order Management(October 2026) Regulated Content Management (October 2026) Territory and Cycle Plans Designing Surgical and Clinical Case Management Field Coaching Agent Sample Inventory Agent Onboarding/Training Agent Agentforce Voice Based Visit Reporting Next-Gen Field Inventory Management And much more! |
Move from legacy systems of record to a system of actionable insights.
- Purpose-built industry automation on the deeply unified Platform
- AI-enabled, global compliance in the flow of work
- Reimagined, agent-first, and hands-free mobile experience
- Consumer-grade UI with actionable insights
- Interoperable, open ecosystem of specialised partners
Our partners are here to guide you every step of the way — from research to remedy.
Keep up with the latest life sciences trends, insights, and conversations.
Engage intelligently with HCPs, HCOs, and pharmacies to scale your business.
Talk to an expert
Tell us more about your business needs and our experts will guide you.
Watch the webinar
Transform your business with a future-proof platform for Life Sciences.
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Discover Life Sciences Cloud for Customer Engagement
Life Sciences Cloud for Customer Engagement FAQs
Life Sciences Cloud for Customer Engagement is a ready-to-use agent-first customer experience with a mobile experience built for contextual insights and actions. Here's how Life Sciences Cloud helps you enhance your commercial interactions:
- Unified HCP profile with comprehensive details about the account, insights and next actions tied back to patient support
- Intelligent mobile interface to perform detailing and closed loop marketing
- Agentic-AI assisted 24/7 support for healthcare professionals
- Dashboards and metrics to analyse trends, preferences, and prescriptions for improved engagement outcomes
- Access to Data 360 for an embedded, unified data lake to enable powerful real-time insights and impactful AI actions guarded by the Trust Layer.
Check out our Release Notes and Help page for detailed instructions on setup.
The out-of-the-box Life Sciences Cloud for Customer Engagement add-on SKU including the App Store app is now generally available, since October 2025. Contact us to get access to Sandboxes and free trials for Life Sciences Cloud for Customer Engagement.
The Life Sciences Cloud for Customer Engagement SKU will include an extensive range of features including but not limited to:
- Account Management (HCP/HCO Profiling, Agentforce Summarisation, Segmentation & Targeting, Affiliations, Persona-based Insights)
- Product & Territory Management (Product catalogue, Product-Territory Alignment, Product Restrictions, Territory & Affiliation Alignment, Objectives)
- Engagement Planning (Omnichannel Digital Marketing , Cycle Plans, Pre-call Planning, Next Best Customer, Activity Scheduling)
- Engagement Execution (Remote Engagement, Visit Management, Inquiries & Surveys, Consent Management, Sample Management)
- Intelligent Content (Content Library, eDetailing, Compliant Email, Content Insights)
- Data & Insights (Tableau Next Integration, Data 360 Integration, Offline CRM Analytics, Data Partnerships with OneKey, Viz.ai, H1)
Click here to learn more about the Clinical and Patient Services capabilities in Life Sciences Cloud.
The majority of the commercial capabilities mentioned on this page will be available on the Life Sciences Cloud for Customer Engagement SKU for online and offline usage.
Contact us to learn more.
Salesforce has a transformation framework to streamline the upgrade to Life Sciences Cloud, as well as a strategic group of partners and verticalised, in-house Professional Services and Customer Success Group who are readily equipped to support the transition from legacy systems. The framework combines automated data migration powered by Data 360 with proven project methodologies and playbooks.
Learn more about our strategy and the path to reimagine operations with Life Sciences Cloud.
Yes, Life Sciences Cloud including Customer Engagement is purpose-built for not only pharma but also medical technology organisations including diagnostics, therapeutic equipment, and wearables.
Watch how Life Sciences Cloud can elevate commercial engagement for MedTech.
Agentforce for Life Sciences is an agentic AI solution built on a deeply unified platform. It enables pharma and medtech organisations to transform clinical, medical, and commercial engagement at scale with AI agents designed to address the unique needs of the life sciences industry. It easily integrates unstructured and structured health data across multiple health data sources and wearables for comprehensive patient insights that can lead to faster drug development and more tailored patient care.
You can watch a preview of our Roadmap here, and join us at Dreamforce to learn more. Yes, Consumer Health organisations can use this today to manage their commercial operations. Capabilities like Order Management and Events Management will be available in 2026.
Life Sciences organisations can distribute Medical, Legal, and Regulatory (MLR) approved, compliant scientific and promotional regulated content with healthcare professionals natively in Life Sciences Cloud.
Our solution integrates with all enterprise Data Asset Management (DAM), CMS, and Content Authoring Tools (CAT). Learn more about our Viz.ai, Vodori, Box, and H1 partnerships.
Salesforce out-of-the-box Regulated Content Management will be coming in 2026.
Life Sciences Cloud for Customer Engagement is available as a $150 add-on to Life Sciences Cloud EE/UE, and Life Sciences Cloud Agentforce 1 Editons (A1E) for Service and Sales. Learn more
The Life Sciences Cloud Mobile app will initially support 35 different languages including English, French, German, Chinese, Spanish, Portuguese, and Japanese. Learn more
Disclaimer: Salesforce pre-built Agentforce capabilities are constantly being enhanced based on customer feedback and may not reflect actual product details. Solutions may not be currently available, delivered on time or at all. Customers should make purchase decisions based upon solutions that are currently available. App Store and iPad are trademarks of Apple Inc.