Mass-produce customer success with the world's #1 CRM solution.

 

Move beyond the product with personalised service at scale.

 
 
 

SOLUTION: ACCELERATE CHANNEL MANAGEMENT

Extend the power of Salesforce for Manufacturing to your channel partners.

As part of the world's #1 CRM platform, our complete Accelerate Channel Management solution makes it easy for manufacturers to collaborate with dealers and distributors on sales, service, marketing, and more. Discover all the ways your team members and channel partners can address customer service inquiries with lightning speed, close more deals than ever before, and blaze a clear trail from opportunity to revenue growth. 
 

SOLUTION: DELIVER INTELLIGENT FIELD SERVICE

Transform the customer experience with faster, smarter field service.

With our Deliver Intelligent Field Service solution, teams can resolve issues fast and exceed customers’ rising expectations. Offer proactive, personalised support thanks to 360-degree customer profiles, including real-time access to product usage, warranties, and more. Ensure dispatchers assign the right specialists to cases with optimised job scheduling integrations. And boost first-time fix rates by putting the world’s most advanced digital solutions into the palm of every technician. 
 
 

Become a sales-winning machine.

Get a complete view of customers across all channels to improve cross-sell and upsell while generating more leads. With powerful CPQ functionality, sales teams can quickly determine the right solution for customers and simplify complex processes.

Deliver intelligent service everywhere.

Provide smart, personalised service with instant access to critical contracts and entitlement data in one centralised location. With omni-channel support, service reps can engage customers in real time using their preferred line of communication.
 
 

MANUFACTURING

Innovate faster with trailblazing apps.

See how Schneider Electric, AB InBev, Brown-Forman, National Instruments, and PG&E all built game-changing apps on the Salesforce Platform.

 

Customer Success Stories

 

Customer Story

 
 

See how hundreds of manufacturing executives benchmark their customer service performance:

 

74%

BELIEVE PRODUCTS WILL BECOME LOSS LEADERS FOR SERVICE REVENUE OVER THE NEXT DECADE *

 

90%

AGREE THAT IMPROVING THEIR FIELD SERVICE DEPARTMENT IS A TOP PRIORITY *

 

31%

SAY THEIR FIELD SERVICE AGENTS MAKE MULTIPLE VISITS ALL OR MOST OF THE TIME *

* From our “2016 Connected Manufacturing Service” report.

Questions? Let’s talk.

Discover all the ways that Salesforce CRM solutions optimised for Manufacturing can help your business succeed in today’s changing landscape.