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Salesforce for Manufacturing

Simplify Channel Engagement

Strengthen channel partnerships by making business effortless. Leverage the #1 Agentic CRM for manufacturing to drive deeper visibility, seamless self-service, and peak performance across your entire network of dealers, distributors, and resellers. By delivering access to inventory, warranty, and customer data, you eliminate friction, empowering your partners to close sales faster and deliver flawless service.

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These Manufacturers Use Salesforce to Simplify Their Channel Engagement

GE Appliances
Lippert

Deepen Channel Relationships for Greater Performance

DesiA portal for Badger partner highlighting News and Pilot Cockpit.gn, build and manage a winning partner programme.

Design, build, and manage a winning partner programme.

  • Provide transparency across your channel. Bring customers, distributors, and suppliers into a connected, secure process with powerful end-to-end solutions for manufacturers. A shared 360-degree view of your customers improves employee productivity, and helps predict, react to future needs, and provide better service across all business units and regions. Learn more.
  • Accelerate time to value. Use prebuilt Channel Relationship Management templates for objects in Agentforce Manufacturing and for manufacturing business processes.
  • Maximise onboarding success with automation. Create and promote branded recruitment sites with web forms to capture interested partner prospects with Partner Relationship Management. Shorten recruiting cycles by automating partner approval and new account provisioning. Automate onboarding by creating a role-specific journey, guiding partners through the process by creating tasks and timelines for each partner programme and level. Learn more.
A dashboard for Rebate Management with an example of a shared system.

Make selling faster and easier for partners.

  • Drive channel behaviour through rebate and special pricing agreements. With Rebate Management, your business can efficiently build and scale incentive programmes, while also nurturing trusted channel relationships.
  • Collaborate, contribute, and plan. Collaborate on sales agreements, contribute to forecasting metrics, and drive planning and S&OP precision with Agentforce Manufacturing - Sales.
  • Capture orders with channel portals. Partners can configure, capture, and price orders and track status of order fulfilment with Experience Cloud for Manufacturing.
  • Access visibility into product catalogues. Get a single source of truth for products, categories, and catalogues, reducing fragmentation and ensuring extensibility at scale with Agentforce Manufacturing for Sales.
Enable faster and smarter partner service experiences.

Enable faster and smarter partner service experiences.

  • Re-imagine omni-channel service across dealers, distributors and customers. With Service Cloud, you can deploy digital service to personalise engagements and drive operational efficiencies across every channel via the Partner Relationship Management portal.
  • Streamline warranty claims capture. Enable self-service claims entry and visibility into the adjudication and settlement process with warranty claims capture and processing for channel partners with Manufacturing Cloud - Service
  • Improve distributor margins with rebate claims. Help distributors protect their margins by automating the claims submission process, resulting in faster reimbursements.
Grow revenue with a unified view of inventory and incentives.

Grow revenue with a unified view of inventory and incentives.

  • Revenue-generating visibility. Combine inventory, pricing, and incentive data from, suppliers, and resellers into your CRM. See market inventory, respond to pricing changes quickly, and help sell faster.
  • Rebate control and customisation. Use rebate tools to incentivise smartly. Automate ship and debit, price protection, and volume or growth rebates. Control rebate timing, keep things transparent, build strong channel relationships, and protect your profits.
  • Automated management for partners. Make it easy for channels to track deals, pricing changes, and incentives. Align quickly on deal or design registrations with automated workflows. Build trust with simple claim filing, POS data uploads, and rebate status checks.

Complete your Simplify Channel Experience solution with these related products.

Agentforce Manufacturing

Personalise customer experiences and optimise each campaign with data-first enterprise solutions for any channel and device.

Learn more

Partner Relationship Management

Help grow revenue by enhancing channel experiences, onboarding, and sales with AI insights on Salesforce’s integrated platform.

Learn more

Manufacturing Intelligence

Deliver actionable insights throughout the entire sales and revenue cycle.

Learn more

Channel Revenue Management

Optimise your channel sales and channel relationships with comprehensive revenue management tools.

Learn more

MuleSoft Anypoint Platform

Instantly connect a growing list of manufacturing applications and data with speed and scale.

Learn more

Revenue Cloud

A revenue management platform that helps automate the product-to-cash journey.

Learn more

B2B Commerce

Unlock self-service revenue channels, connect buyer touchpoints and launch personalised experiences.

Learn more

Build the perfect Simplify Channel Engagement solution with our help.

Get in touch today and our experts will guide you through the process, step by step:

  • Choose the right Agentforce Manufacturing edition.
  • Add products/features needed, if not already included.
  • Customise the final result with apps, services, support.
Contact us

Learn new skills with free, guided learning on Trailhead.

Hit the ground running with manufacturing engagement tips, tricks, and best practices.

Simplify Partner Engagement: A Guide for Manufacturers
Guide

Simplify Channel Engagement: A Guide for Manufacturers

Get the guide
Webinar - Powering Through Industry Pressures - speaker headshots
Webinar

Powering Through Industry Pressures with Agentforce Manufacturing & AI Agents

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3 Ways to Improve Partner Engagement and Grow Sales in Manufacturing
Blog

3 Ways to Improve Channel Engagement and Grow Sales in Manufacturing

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Simplify Channel Engagement FAQ

Manufacturing channel engagement software allows manufacturers to drive more business, loyalty, and dedication through the channel, and create data sharing and transparency with channels.. Manufacturers can also get closer to customers while not losing critical channel business, and deliver excellent customer experiences.

With manufacturing engagement software, manufacturers can simplify business process by providing dealers/distributors with seamless access to critical information and real-time capabilities that enable them to sell more with less friction.

Manufacturing channel engagement software connects your internal and external sales teams in real time, so channels can collaborate directly on sales records, easily track revenue, monitor special pricing agreements, manage your warranty lifecycle to increase visibility, and reduce revenue leakage.

Channel engagement software helps manufacturers build a more effective and productive channel ecosystem.

Your channel teams need data that is unlocked from ERP and other systems, so they can have a 360-degree channel view, and make data actionable. Our manufacturing partner engagement software can help unify your data from all systems into a single view.

Build, manage and analyse incentive programs within the CRM to drive channel sales and loyalty with Rebate Management and special pricing agreements.

Channel engagement focuses on building strong channel relationships. Channel engagement software can help with training and support, incentive management, warranty management, and performance tracking.