Point of Sale Innovations to Modernize the Shopper Experience

Customers don’t see your brand as a collection of separate channels; they see it as a single entity — and they want a cohesive experience no matter where they shop. In fact 83% of shoppers are more loyal to companies that deliver consistent interactions across all departments. 

To deliver experiences that feel smooth and harmonious, retailers need access to the right data across their organizations — and the right tools to enable quick action. 

At Agentforce Commerce, we’re investing heavily in point-of-sale features that turn the shopping journey into one cohesive story, rather than a series of disconnected chapters. By breaking down the walls between online, in-store, and back-office systems, we empower your teams to act with confidence and real-time context. Here’s a look back at our most recent innovations for Salesforce Point of Sale.

The foundation for success: a single source of truth

When data about your products, inventory, and customers isn’t accurate and accessible across your entire business, the customer experience suffers. Disconnected, siloed data leads to issues like stock and price discrepancies, inaccurate or duplicate customer profiles, and reporting mishaps.

Employees at brick-and-mortar stores, sales and service reps at call centers, and AI agents performing automated tasks should all operate from a single source of truth. To make this easy and effortless, Salesforce Point of Sale unifies your digital and in-store channels with these key features.

• Unified Orders with OMS: Employees get a single view of every order, no matter where it started. This makes it possible to offer modern experiences that customers expect, like BOPIS (Buy Online, Pick Up In-Store) and ship-from-store. 
  
  
• Unified Product Catalog & Pricebooks: All too often, shoppers see a different price in-store for the same product they saw online. You can avoid this experience completely with a unified product catalog and pricebooks. Manage localized pricing and product data across every channel, from one central hub.
  
  
• Unified Inventory: When you have real-time visibility into stock across your entire organization, you can fulfill orders faster, reduce overselling, and keep customers happy. Salesforce Point of Sale syncs inventory across every location — stores, warehouses, and fulfillment centers — so associates always know what’s available, where it is, and how to get it to the customer.
  
  
• Unified Cart & Wishlist: Your customers can start a cart on their phone and finish it in-store. Your associates can see those wishlists and provide the kind of personalized service that actually builds loyalty.

Salesforce POS is available on Android and iOS

To ensure faster rollouts, lower total cost of ownership (TCO), and enterprise-grade scalability, we are meeting retailers exactly where they are. While our POS is already live on iOS, we are thrilled to expand our reach to the Android ecosystem. This means retailers can now run our software on the devices they already own and trust — whether that’s Zebra, Samsung, or Google Pixel. By simply loading the app onto your existing hardware, you can avoid hefty capital expenditures and accelerate deployments. Beyond the cost savings, this move is a win for the workforce: because Android is already familiar to most associates, training time is slashed from days to hours. This minimizes downtime and ensures that teams can start delivering value to customers right away.

Out-of-the-box tools to make global expansion easier

Global retailers face a unique set of challenges. Considerations include regulatory complexity, language nuances, consumer payment habits and preferences, and reliability at scale. Here’s how Salesforce POS makes growing your business easier.

• More ways to pay at checkout: Give customers the flexibility they expect — from digital wallets to buy-now-pay-later financing through Synchrony.
  
  
• Simplified tax-free shopping and international taxes: With our Global Blue and tax integrations, we’ve streamlined tax-free shopping and complex international tax math so you don’t have to.
  
  
• Easier expansion into Latin America: Salesforce POS includes built-in support for the region’s specific regulatory and fiscal requirements, so you’re not starting from scratch.

Enterprise-grade trust and “always-on” reliability

Innovation means nothing if your system goes down on Black Friday. For retailers, scale and reliability are everything. The Salesforce platform is built on Hyperforce, a next-generation infrastructure architecture that provides elastic scalability. This gives you “always-on” reliability that you need to grow globally with confidence. With a Zero Trust security framework and Advanced Monitoring & Observability, IT teams gain total visibility into every terminal worldwide, allowing them to fix issues before a customer ever notices.

Salesforce POS also gives retailers peace of mind with offline mode, ensuring business continuity even during downtime or intermittent connectivity. Offline mode ensures a stress-free store and saves sales by accepting orders, creating customer accounts, and taking payments — despite network issues.

Give your customers modern, unified retail experiences

Salesforce signed a definitive agreement to acquire PredictSpring, a modern retail Point-of-Sale (POS) software vendor, just 18 months ago. Since then, we’ve been moving at a rapid pace with high-speed global rollouts, feature launches, and collecting invaluable feedback from our customers and partners. Agentforce Commerce is thrilled to offer modern, unified experiences with Salesforce Point of Sale.