Agentic AI News, Videos, and Resources

Agentic AI

Build Without Boundaries

When your architecture is free to be anywhere, your AI is as well. We’re exploring how businesses are using headless to reach customers on every channel, and get more out of their AI investments. This isn’t just a technical upgrade — it’s the foundation that lets teams build without asking permission, deploy without breaking things, and scale without starting over.

Businesswoman walking with phone supported by AI agent in a city

The gap between companies winning with agentic AI and those stuck in pilot isn’t speed. It’s what they did before they hit launch.

Shibani Ahuja •SVP, Enterprise IT Strategy

8 Ways AI Agents Are Evolving in 2026

Dmitry Sheynin •Senior Manager, Product Marketing
What is Headless? Don’t Lose Your Head, SMBs: It’s a Good Thing

Caylin White •Editorial Lead and Growth Manager
The Experimentation Phase of AI Is Over. Here’s What Commerce Leaders Are Focusing on Now

Caila Schwartz •Director, Consumer Strategy & Insights

Watch • 2 min

'Headless Architecture' Explained
Watch • 2 min

See Salesforce in Claude Demo
Watch • 2 min

How AI Helped Save the Petaluma Creamery

Illustration of a black woman business owner at a desk using multiple AI agents on a computer.

Multiple AI agents are no longer a futuristic concept — they’re the competitive advantage small businesses are using right now.

An illustration of human woman and an AI robot working together in harmony with a gradient blue background.

When your team and AI work side by side, your business can build customer experiences that set you apart.

Diagram of workflow including AI agents.

Maximize your AI investments with a headless architecture. Here’s how.

Illustration of AI anti-hallucinatoin with a robot hand and a clipboard with muddled text on red background.

Christian Sabogal

Learn how to make AI more reliable for your business with these anti-hallucination strategies.

AI agent Melody helps fans navigate everything from set times to Skydeck access, helping them arrive prepared and discover more of what the festival has to offer.

Matthew Schnelker

Your marketing data should do more than explain what happened. It should help you decide what to do next.

A blind man uses assistive technology on his phone to access content.

Katie Puskarich

AI changes how software behaves, but it doesn’t change what people need to trust it. Accessible design is the solution.

Salesforce on Salesforce use case for Headless 360.

Here’s how Salesforce uses headless IT operations to eliminate browser friction and automate engineering workflows.

AI Research

Operational Intelligence: Turning Enterprise Data Into Enterprise Decisions with AI

20 hours ago
Silvio Savarese
How to Make AI a Trusted Business Partner With Anti-Hallucination Practices

August 12, 2026
Christian Sabogal
5 AI Service Report Insights for Growing Businesses

August 7, 2026
Allison Williams

Trusted AI

Activate Your Central Business Platform With The Right Integrations

7 hours ago
Brett Grossfeld
The Screen Was Never the Point. Here’s What Marketing Looks Like Without It.

August 26, 2026
Matthew Schnelker
Assist Your Front Desk Team With an AI Receptionist

August 17, 2026
Kavea S. Abhishek

Deliver trusted platform capabilities to any interface with Headless 360.

Learn how to maintain complete security and governance across every surface and deploy to fully custom UI surfaces built on React.

Build your agentic AI skills and future-proof your career

Follow guided skill paths and get hands-on with Trailhead, our free online learning platform.

Trail

Introduction to Salesforce Headless 360

Build on Salesforce any way you want, no browser required.

Module

Change Management for AI Implementation

Learn strategies and best practices to support organizational change when introducing AI.

Module

Get Started with Artificial Intelligence

Learn how artificial intelligence works and how to use it effectively and responsibly.

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