Brian is Salesforce's Global Innovation Evangelist. He's also an 8x best-selling author, international keynote speaker, and digital anthropologist. At Salesforce, he humanizes emerging and disruptive trends to help leaders see new and more meaningful possibilities for digital transformation and innovation.
Integrated Relationship Management Is Essential for the Customer Experience Shoppers and Prospects Want, Yet Many Organizations Lack the Tools To Deliver New research from Harvard Business Review Analytic Services, sponsored by Salesforce, shows that…
Read critical insight about the state of CRM technology – what’s working, what’s not – from a research survey of nearly 800 executives and 1500 employees in 15 countries.
Quick take: 48% of U.S. consumers say misuse of their personal information has caused them to lose trust in a brand during the pandemic. Salesforce Global Innovation Evangelist Brian Solis shares survey findings…
